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For Companies At a Glance
- Tasks: Engage with residents, coordinate appointments, and support energy performance upgrades.
- Company: Join ITS Property Maintenance, a leader in social housing initiatives.
- Benefits: Competitive pay, hybrid work model, and mileage reimbursement.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Opportunity for long-term contract and career growth in a dynamic environment.
The predicted salary is between 16 - 17 £ per hour.
£20 - £21 per hour
Long term contract
Hybrid role
Working for a Maintenance Contractor
Based remotely
Regional travel is required across Yorkshire, covering a broad range of locations including Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York and Scarborough.
The Opportunity
ITS Property Maintenance is recruiting a Temporary Customer Liaison Officer to support a programme of works across Yorkshire. This is an initial 4-week assignment, with the possibility of extension for the right candidate. We are looking for someone available to interview and start immediately.
The role is hybrid, with typically one day per week working from home, and the remainder site-based. Regional travel is required across Yorkshire, covering a broad range of locations including Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York and Scarborough.
Programme Background
ITS Property Maintenance is working alongside a client to support a large-scale decarbonisation and net zero initiative, helping to upgrade and improve the energy performance of homes across the region.
Key Accountabilities
- Follow up no-access addresses and secure appointments for retrofit survey visits
- Drive resident and community engagement activity, building trust and positive relationships
- Explain works clearly to residents, setting expectations on what will happen and when
- Act as the primary contact for residents, handling questions and concerns with professionalism and empathy
- Arrange and coordinate access so works can be completed efficiently and on schedule
- Deal with access barriers and resident issues quickly, escalating where required to achieve timely outcomes
- Keep accurate and up-to-date records of contact, appointments, access arrangements and resolutions for project reporting
Skills & Experience
Essential:
- Proven experience in a comparable liaison / resident-facing role
- Confidence managing sensitive or challenging conversations
- Resilience, with strong influencing and negotiation ability
- Competent with Microsoft Office packages
- Full UK driving licence
- Own transport (mileage will be paid)
Desirable:
- Background within social housing or resident services environment
Applying for this Customer Services role
Next step to apply for this Customer Services role: As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail.
ITS Property Maintenance are acting as an employment business for this vacancy.
ITS Property Maintenance specialise in working within the social housing sector where we work with: Housing Association, Local Authority, Direct Labour Organisation, Maintenance Contractors, Estates Department, FM Contractors. Providing Maintenance Trades and Labour Operatives, Operational Management Staff, Customer and Delivery Support Professionals.
Customer Services Officer in Leeds employer: ITS Property Maintenance
Contact Detail:
ITS Property Maintenance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer in Leeds
✨Tip Number 1
Get to know the company before your interview! Research ITS Property Maintenance and their projects, especially the decarbonisation initiative. This will help us show genuine interest and tailor our answers to what they value.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with residents, we should prepare for potential questions about handling sensitive conversations. Role-playing with a friend can help us feel more confident.
✨Tip Number 3
Be ready to discuss your experience! Think of specific examples from past roles where we've successfully managed resident issues or built strong relationships. This will demonstrate our suitability for the Customer Services Officer position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status and any updates directly from there.
We think you need these skills to ace Customer Services Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Officer role. Highlight your experience in resident-facing roles and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves handling sensitive conversations, it's crucial to demonstrate your communication prowess. Use examples from your past experiences where you've successfully managed challenging situations. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity and want to see your strengths shine through!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ITS Property Maintenance
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Services Officer. Familiarise yourself with the key accountabilities listed in the job description, such as managing resident concerns and coordinating access for works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in resident-facing positions. Think about times when you successfully managed sensitive conversations or built trust with residents. Being able to share these stories will illustrate your suitability for the role and your ability to handle challenges effectively.
✨Demonstrate Empathy and Communication Skills
Since this role involves engaging with residents and addressing their concerns, practice how you would communicate clearly and empathetically. You might want to role-play potential scenarios with a friend or family member to refine your approach. Showing that you can handle difficult conversations with professionalism will set you apart.
✨Be Ready for Questions on Travel and Flexibility
Given the regional travel requirement across Yorkshire, be prepared to discuss your availability and willingness to travel. Highlight your full UK driving licence and own transport, as these are essential for the role. Showing that you're flexible and ready to adapt to the hybrid working model will demonstrate your commitment to the position.