Multi-Trader in Cheltenham

Full Time | 12 Month-Fixed Term Contract

Based in Cheltenham with travel between Cheltenham & Gloucester (Multi-site role).

You will be working for a well-established and values-driven organisation delivering high-quality property maintenance across a diverse portfolio of residential and community-based sites. Due to increased demand, they are looking to add an experienced Multi-Trader to their Property & Maintenance team.

This is a varied and hands-on role where no two days are the same. You will be responsible for delivering both planned and reactive maintenance across multiple sites, ensuring properties and facilities are maintained to a high standard.

The organisation currently delivers approximately 350 repairs directly to their housing stock and operates with a 6–8 day void turnaround. While working to repair and maintenance KPI’s is important, the primary focus is on delivering a professional, caring, and supportive service to residents, helping them develop independent living.

This is a full-time role working Monday to Friday, 37.5 hours per week, on an initial 12-month contract.

• This is a multi-site role – a full UK driving licence is essential.
• Ideally you will be located within a 30–45 minute commute of Cheltenham.
• A company van will be provided, and driving between sites will be required daily.
• You should have a clean licence or minimal points (maximum points threshold applies).
• You will be working in occupied environments, so professionalism and customer service are key.
• You will be required to pass pre-employment checks including references and DBS.
• Work will be carried out across a mix of residential and communal buildings across Cheltenham and Gloucester.

• Carrying out day-to-day repairs and maintenance across multiple properties.
• Completing a wide range of multi-trade tasks including:

• Basic plumbing (e.g. taps, leaks, minor repairs).
• Carpentry (e.g. doors, locks, adjustments).
• Decorating and making good.
• General property repairs and upkeep.
• External works including basic landscaping.
• Supporting void property works to prepare units for reoccupation within target turnaround times.
• Working across multiple sites in Cheltenham and Gloucester on a planned route.
• Ensuring all works are carried out in line with Health & Safety regulations.
• Maintaining tools, materials, and work areas in a safe and tidy condition.
• Liaising with supervisors and wider teams to report issues or additional works required.
• Completing job sheets and records of works undertaken.

• Minimum 2 years’ experience in a maintenance or multi-trade role.
• Strong all-round handyperson / multi-trade skillset.
• Ideally some experience in plumbing and carpentry.
• Experience working in occupied properties or similar environments (advantageous).
• Experience of working in sheltered accommodation, temporary accommodation, or secure environments would be a strong advantage.
• Ability to manage workload across multiple sites.
• Good communication and customer service skills.
• A proactive, can-do attitude with a hands-on approach.
• Ability to work independently and as part of a team.
• Level 3 qualification in a relevant trade (or willingness to work towards).
• Full UK driving licence.

• Strong attention to detail.
• Problem-solving and decision-making ability.
• Accountability and initiative.
• Flexibility and adaptability.
• Must have a flexible approach to work and be comfortable working in challenging environments.
• Ability to engage positively with residents who may require additional patience, understanding, and clear communication.
• Professional, respectful, and empathetic approach in all working environments.

This role would suit someone who is not only technically capable, but also motivated by the positive impact their work has on others. You will be working in environments where residents may be developing independence, so your approach is just as important as your skillset.

The ideal candidate will naturally demonstrate:

• A welcoming and inclusive approach, ensuring all individuals are treated with respect and dignity.
• Empathy, patience, and the ability to communicate effectively with people from a wide range of backgrounds and circumstances.
• A supportive and encouraging attitude, helping create a safe and positive living environment for residents.
• A strong sense of integrity, honesty, and accountability in all aspects of your work.
• A community-focused mindset, understanding the importance of building trust and positive relationships with residents and colleagues.
• A commitment to fairness, equality, and treating everyone with respect.
• An awareness of the importance of wellbeing, recognising how your work contributes to safe, comfortable living environments.
• The ability to listen, understand, and respond to residents in a calm, professional, and non-judgemental manner.
• A genuine interest in helping people progress towards independent living.

• Salary: £33,000 – £35,000 per annum.
• 37.5 hours per week (Monday to Friday).
• 25 days annual leave + bank holidays (increasing with service).
• Company pension and life assurance.
• Health cash plan (including dental & optical).
• Retail discounts and rewards.
• Cycle to Work scheme.
• Ongoing training and development opportunities.
• Supportive and team-focused working environment.
• On-site facilities access and regular team/social events.

Next step to apply for this Multi-Trade role: As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail.

ITS Property Maintenance are acting as an employment agency for this vacancy.

To achieve the upper pay bracket you must show good experience of working on social housing repair contracts.

ITS Property Maintenance specialise in working within the social housing sector where we work with:

• Housing Association
• Local Authority
• Direct Labour Organisation
• Maintenance Contractors
• Estates Department
• FM Contractors.

Providing:

• Maintenance Trades and Labour Operatives
• Operational Management Staff
• Customer and Delivery Support Professionals