At a Glance
- Tasks: Guide new customers through a smooth onboarding process and ensure their satisfaction.
- Company: Leading tech firm in the hospitality sector, creating innovative solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer success.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Experience in customer service or administrative roles, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
L o l l y i s a l e a d i n g s o f t w a r e a n d t e c h n o l o g y f i r m i n t h e h o s p i t a l i t y s e c t o r p r o d u c i n g a w i d e r a n g e o f s t a t e - o f - t h e - a r t t e c h n o l o g y s o l u t i o n s i n c l u d i n g r o b o t w a i t e r s , f a c i a l v e r i f i c a t i o n , m o b i l e a p p s , E P o S a n d p a y m e n t s o l u t i o n s .
O u r m i s s i o n i s t o m a k e t e c h n o l o g y s i m p l e , b y i m p l e m e n t i n g t h e b e s t s o l u t i o n , i n c o r p o r a t i n g t h e m o s t r e l i a b l e i n t u i t i v e t e c h n o l o g y a n d t o f o l l o w t h i s w i t h f i r s t c l a s s a f t e r - s a l e s c u s t o m e r c a r e .
W e e x i s t t o c r e a t e a t e c h n o l o g y h u b f o r n o w a n d i n t h e f u t u r e .
About the Role
We are seeking a detail-oriented and proactive Customer Onboarding Administrator to ensure our new clients have a smooth and positive start to their journey with us.
In this role, you will be the first point of contact for new customers, guiding them through the onboarding process, addressing their questions, and ensuring they feel confident using our services.
Responsibilities
- Act as the primary point of contact for new customers during the onboarding process.
- Coordinate and execute onboarding activities, including account setup, system configuration, and training sessions.
- Collaborate with internal teams (Sales, Operations, IT) to ensure a seamless handoff from the sales process to onboarding.
- Monitor on boarding progress, provide timely updates to clients, and resolve any issues or roadblocks.
- Develop and maintain onboarding documentation, including checklists, guides, and training materials.
- Proactively address customer questions and concerns, ensuring their satisfaction throughout the onboarding journey.
- Gather feedback from new customers to improve the onboarding process continuously.
- Maintain accurate records of onboarding activities and client interactions in the CRM system
- Key Skills & Requirements
- Previous experience in customer service, administrative roles, or onboarding processes is essential.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills, with a professional and friendly demeanour.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in using CRM software and other tools (e. g., Microsoft Office, project management platforms).
- A proactive and customer-focused mindset with a problem-solving attitude
- #J-18808-Ljbffr
Customer Onboarding Administrator in Braintree employer: It’s Lolly Limited
As a leading omni-channel retailer in the UK, we offer an exceptional work environment that prioritises employee development and satisfaction. Our culture fosters creativity and collaboration, ensuring that every team member has the tools and support needed to thrive in their role as an Account Manager. With a strong focus on personal and professional growth, we are committed to helping you achieve your goals while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Administrator in Braintree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at It’s Lolly Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like It’s Lolly Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Administrator in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to It’s Lolly Limited:Your cover letter is your chance to shine! Tell us why you want to work at It’s Lolly Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at It’s Lolly Limited!
How to prepare for a job interview at It’s Lolly Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
