At a Glance
- Tasks: Manage client relationships and ensure they get the most from our solutions.
- Company: Join a leading omni-channel retailer that values your growth.
- Benefits: Opportunities for training, development, and a fun work environment.
- Other info: Dynamic team culture focused on collaboration and personal development.
- Why this job: Make a real impact by helping clients succeed and grow.
- Qualifications: 3-5 years in account management or customer success in SaaS.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Head of Sales and Accounts, we are seeking a highly motivated and results-driven Account Manager to join our team. This role will be responsible for managing relationships with existing customers, ensuring they gain maximum value from our solutions, and identifying opportunities for growth through renewals, upselling, and cross‑selling. The ideal candidate will have a proven track record in account management or customer success within a SaaS environment, excellent relationship‑building skills, and a passion for helping clients succeed.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain strong, long‑lasting client relationships.
- Understand client goals and ensure our solutions deliver measurable value.
- Proactively manage customer lifecycle from onboarding through to renewal.
- Monitor account health, usage, and adoption to ensure satisfaction and retention.
- Identify upsell and cross‑sell opportunities aligned with client needs.
- Collaborate with product, support, and sales teams to address customer requirements.
- Act as the voice of the customer internally, feeding back insights to improve our product and service.
- Prepare and deliver regular account reviews, reports, and performance metrics to clients.
- Handle contract renewals and negotiations to ensure long‑term partnerships.
About You
- Organized and solutions‑focused, able to manage multiple client accounts at once.
- A strong relationship‑builder who thrives on understanding customer needs.
- Skilled at problem‑solving and handling complex client requests.
- A natural communicator with excellent interpersonal and presentation skills.
- Comfortable working in a fast‑paced SaaS environment and collaborating across teams.
- Proactive, with a continuous improvement mindset and focus on customer success.
Key Skills & Requirements
- Proven experience (3–5+ years) in account management, customer success, or a similar role in a SaaS company.
- Strong track record of client retention, upselling, and delivering measurable business outcomes.
- Solid understanding of SaaS business models, customer lifecycles, and subscription renewals.
- Experience in hospitality and retail is highly desirable.
- Commercial awareness and negotiation skills for handling renewals and upsell contracts.
- Proficiency with CRM tools to track accounts, communications, and pipeline activities.
- Ability to balance customer satisfaction with business objectives.
- Strong presentation and reporting skills, with the ability to engage operational and senior‑level stakeholders
Why Join Us?
We are one of the leading omni‑channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Ouraim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.
Account Manager in Braintree employer: It’s Lolly Limited
As a leading omni-channel retailer in the UK, we offer an exceptional work environment that prioritises employee development and satisfaction. Our culture fosters creativity and collaboration, ensuring that every team member has the tools and support needed to thrive in their role as an Account Manager. With a strong focus on personal and professional growth, we are committed to helping you achieve your goals while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Braintree
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at It’s Lolly Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including It’s Lolly Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Braintree
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for It’s Lolly Limited:When writing your cover letter, make sure to tailor your message specifically for It’s Lolly Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at It’s Lolly Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show It’s Lolly Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show It’s Lolly Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with It’s Lolly Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
