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- Tasks: Provide top-notch technical support for EPOS solutions in a fast-paced environment.
- Company: Join a leading digital commerce specialist in the UK.
- Benefits: Enjoy a competitive salary, pension, and 23 days of annual leave.
- Why this job: Be part of a dynamic team and enhance customer satisfaction with your tech skills.
- Qualifications: Experience with EPOS systems and excellent communication skills are a must.
- Other info: Great opportunity for career growth in the hospitality tech sector.
The predicted salary is between 28800 - 43200 £ per year.
A digital commerce specialist in the UK is seeking a motivated 1st Line Customer Support Analyst to provide technical support for EPOS solutions. The role involves troubleshooting hardware and software issues, managing support tickets, and liaising with internal teams to ensure customer satisfaction.
Ideal candidates will have experience with EPOS systems and strong communication skills.
Benefits include a competitive salary, pension, and 23 days of annual leave.
1st Line EPOS Support Analyst – Fast-Paced Hospitality Tech in Braintree employer: It's Lolly Limited
Contact Detail:
It's Lolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line EPOS Support Analyst – Fast-Paced Hospitality Tech in Braintree
✨Tip Number 1
Get to know the company inside out! Research their EPOS solutions and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions related to EPOS systems. Being able to demonstrate your technical know-how can really set you apart.
✨Tip Number 3
Don’t underestimate the power of communication! Prepare to showcase your ability to explain complex tech issues in simple terms. Role-play with a friend or family member to get comfortable with this – it’ll pay off during interviews!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll be one step closer to landing that role!
We think you need these skills to ace 1st Line EPOS Support Analyst – Fast-Paced Hospitality Tech in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EPOS systems and any relevant technical support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through.
Show Off Your Communication Skills: Since this role involves liaising with internal teams and customers, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can handle customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at It's Lolly Limited
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common hardware and software issues, as well as troubleshooting techniques. This will show that you're not just interested in the role but also have the technical know-how to back it up.
✨Practice Your Communication Skills
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support ticket or explain a solution to a non-technical customer. Clear and concise communication can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will help you showcase your practical skills and approach to challenges.
✨Show Enthusiasm for Customer Satisfaction
This role is all about ensuring customer satisfaction, so be ready to discuss how you prioritise customer needs. Share any relevant experiences where you went above and beyond to help a customer. Showing genuine enthusiasm for helping others can make a lasting impression on the interviewers.