Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to customers using Lolly EPOS solutions.
- Company: Join Lolly, a leading digital commerce specialist for hospitality and retail SMEs.
- Benefits: Enjoy competitive salary, pension contributions, and 23 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Experience with EPOS systems and strong communication skills are essential.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Lolly provides enterprise‑level E‑POS solutions to hospitality and retail SMEs across the UK. Our platform offers seamless single‑site and multi‑location operations, real‑time inventory, reporting and management tools. We partner closely with our customers, providing end‑to‑end support to grow their businesses. Lolly is a digital commerce specialist supporting hospitality and retail SMEs across the UK. We are looking for a motivated 1st Line Technical Customer Support Analyst to join our growing support team. This role focuses on providing first‑class technical assistance to customers using Lolly EPOS solutions.
Key Responsibilities
- Provide technical support to customers via telephone, live chat, email, and remote access tools.
- Troubleshoot and resolve EPOS‑related hardware and software issues.
- Carry out routine system checks and maintenance to ensure smooth operation.
- Log, manage, and take ownership of support tickets, escalating issues when required.
- Keep customers informed with clear and timely updates throughout issue resolution.
- Maintain accurate technical documentation and support reports.
- Work closely with internal IT teams and other departments to meet customer needs.
- Liaise with different stakeholders in a timely manner to resolve tickets and meet SLA.
Skills, Knowledge & Experience
- Experience using or supporting EPOS systems.
- Background in IT support or IT administration.
- Strong communication skills with both technical and non‑technical users.
- Ability to work effectively in a small, fast‑paced team.
- Confident working in a busy customer‑facing support environment.
- Positive, proactive attitude with a strong customer focus.
Salary, Hours & Benefits
- Salary: Competitive, dependent on experience.
- Pension: Matched contribution up to company limits.
- Holiday: 23 days annual leave plus UK bank holidays.
- Working Hours: Three‑week shift rota, Monday to Friday – two weeks of 9:00 am–5:30 pm and one week of 7:00 am–3:30 pm (subject to change).
Eligibility Criteria
- Applicants must have the right to work in the UK.
1st Line Customer Support Analyst in Braintree employer: It's Lolly Limited
Contact Detail:
It's Lolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support Analyst in Braintree
✨Tip Number 1
Get to know Lolly and our EPOS solutions inside out! Familiarise yourself with our products and services so you can speak confidently about them during interviews. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both technical and non-technical users, being able to explain things clearly is key. Try role-playing common support scenarios with a friend to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of the Lolly team. Don’t miss out!
We think you need these skills to ace 1st Line Customer Support Analyst in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EPOS systems and IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your proactive attitude can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves helping customers, make sure your application reflects your strong communication skills. Use clear language and avoid jargon – we want to see how well you can explain things to both technical and non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Lolly!
How to prepare for a job interview at It's Lolly Limited
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common issues and troubleshooting techniques, as this will show that you're proactive and ready to tackle customer queries head-on.
✨Practice Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Show Off Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your positive attitude and commitment to customer satisfaction will resonate well with the interviewers at Lolly.
✨Be Ready for Teamwork Questions
As this role involves working closely with internal teams, be prepared to discuss how you've collaborated with others in previous roles. Think of specific instances where teamwork led to successful outcomes, and share those stories during your interview.