Internal Account Manager

Are you looking for an exciting role within a fast-paced working environment, offering uncapped commission and attractive OTE? If so, this is a fantastic opportunity to join a very supportive and rewarding organisation at an exciting time of growth across the business.

Working from our office in central Harrow, you will be offering innovative software solutions to Higher Education and Public Libraries in the UK, USA, as well as selected areas of Europe. You will be responsible for the full sales cycle from researching sales opportunities, cold calling, organising software trials, demonstrating (online), consulting, and issuing quotes to ultimately closing the sale. You will also be given a customer base which you will need to account manage, cross-sell, and upsell to. Thorough product training will be provided, backed up by comprehensive presales and technical support.

The Portfolio:

• MyPC and MyPC Cloud – the leading web-based computer reservation solution providing complete control over shared computer resource usage.
• R&R – a web-based resource booking solution that provides organisations with complete control over the resources they wish users to be able to book.
• PaperCut MF – a feature-rich solution that allows customers to control, track, and reduce unnecessary printing.
• MyPC Cloud – booking a room or hot desking space solution with no complicated configuration required as it is completely cloud-based.
• LanSchool – simple, reliable classroom management solutions for both remote and digital classrooms.
• Faronics Solutions – ultimate workstation protection, reboot, and restore solutions.
• Deploy – endpoint device management (competitor to Microsoft InTune).
• Securly – cloud-based web filtering & safeguarding solution.
• And any other products which become available on our product portfolio going forward.

Job Responsibilities:

• Contacting potential customers in the education and corporate sectors, investigating their needs for our software products, ascertaining their available budget, and persuading them to download and try our software.
• Sending quotes to interested potential customers via our CRM system.
• Achieving high activity targets (60 phone calls minimum per day) and 20 demonstrations per month.
• Generating at least £13,500 of gross profit per month.
• Working a minimum of 1 day per week to cover U.S. hours (N. America) from 12.30pm to 8.30pm or 1.00pm to 9.00pm with half an hour break after completing the training/probation period.
• Demonstrating and consulting our product portfolio.
• Researching new marketing avenues for small ticket items.
• Dealing with incoming inquiries from calls/e-mails/leads and trial downloads.
• Representing iTS at exhibitions and trade fairs - this may entail travel, nights away from home, and weekends.
• Acting as key contact within iTS for liaising with suppliers.
• Maintaining a positive attitude and approaching this opportunity as one's own business enterprise.
• Accurately maintaining customer data on our CRM system.
• Specific territory across the UK, North America, and Europe will be defined during the interview process.

Desired Skills & Experience:

• Have experience in internal account management with a minimum of two years’ experience.
• Have highly developed outbound sales skills.
• Have impeccable spoken and written English communication skills.
• Be experienced in cold calling, appointment making, demonstrating, and arranging trials.
• Offer advanced computer proficiency (including MS Office and CRM software).
• Be a self-starter, ambitious, and competitive.
• Be skilled in consultative selling techniques, promoting products & services including demonstrating software solutions.
• Be an active team player and multitasker who can quickly adjust priorities.
• Have good organisational skills and the ability to work independently.
• Have the ability to multitask and handle multiple customer inquiries.
• Be patient and have the ability to stay calm under pressure.
• Have the ability to work effectively across multiple departments in a deadline-driven environment.
• Provide proof of recent sales achievements and a stable career record.

In return we offer:

• Competitive salary (depending on experience).
• Uncapped commission.
• Annual bonus (if sales target met).
• 20 days annual leave (gradually increasing to 30 days after completing 2 full years at iTS).
• Access to company contributory pension scheme after successful completion of the probation period.
• Access to company life policy scheme while you are in employment with iTS after successfully passing probation.
• Extensive support and training.
• Superb promotion and career development prospects.
• Potential to proceed to field sales as well as many other opportunities within iTS.

About the iTS Group:

iTS is an independently run company established in 1988 with its headquarters in Harrow, London, in the United Kingdom. We have operations throughout Europe and North America with customers across five continents. With offices in France, Germany, Spain, the Netherlands (iTS Benelux), Serbia, and India, iTS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian, and Turkish. iTS thinks globally but acts locally with a deep understanding of each region we serve. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems.

Company Values and Culture:

iTS is three things:

• Customer Focused: iTS respects that our company’s future is built on supporting our customers to the highest possible standard. iTS goes the extra mile to ensure that customers have what they require and that their needs are being met.
• Flexible & Loyal: The time, energy, and money invested in supporting our customers, developing our products, and serving the company is undertaken with long-term relationships in mind.
• An International Team with a Family Spirit: We aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be.

iTS is not:

• Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires.

iTS is looking for a hands-on experienced Internal Account Manager who has a 'can-do' attitude and wants to grow within the company and be successful. This person needs to be able to demonstrate initiative and be willing to play a pivotal role in continuing to assist in the growth and development of new opportunities.