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- Tasks: Deliver 5* customer service and boost sales through upselling and effective communication.
- Company: Dynamic company in Hereford focused on exceptional customer experiences.
- Benefits: Competitive salary, monthly bonuses, free food, and onsite parking.
- Why this job: Join a team where your impact on customer satisfaction drives success.
- Qualifications: Previous customer service experience and strong relationship-building skills.
- Other info: Office-based role with opportunities for personal growth and development.
The predicted salary is between 32000 - 32000 £ per year.
We are recruiting on behalf of our Hereford based client for a Customer Experience Executive.
Working Hours: 8.00am - 4.30pm - Monday to Friday.
Salary Range: £32,000 DOE (plus up to £500 monthly bonus, based on performance/targets & quarterly company discretionary bonus)
Job Description: This position involves delivering a 5* customer service to all customers at every contact point. The role will also include increasing revenue for the business through quotation, upselling/cross selling, quotation conversion & sales through service.
Main duties and responsibilities:
- Process customer orders via phone/email/website in an accurate and timely manner to maintain the companies exceptional response times.
- Resolving and finding solutions to customer issues/concerns within time constraints.
- Liaising with couriers and hauliers to meet/exceed customer delivery expectations.
- Working alongside the business development team to help with customer follow ups, regular service checks and winning new business.
- Account management of smaller accounts to include pricing, service checks, upselling and product knowledge.
- Achieve a daily high level of data entry/order entry accuracy.
- Working close with the purchasing team to monitor stock levels/lead times on bespoke products.
Essential Experience & Skills:
- Previous experience in a customer service role is a must.
- Ability to build relationships/repour with customers.
- Previous use of CRM systems.
- KPI driven.
Desired Experience & Skills:
- Experience in telesales/internal sales.
- Use of Front (customer operations platform).
- Understanding of Margin % within sales.
- Experience with courier/haulage portals.
This position is office based and remote working is not considered at this time for the purpose of the business needs.
Benefits:
- Discounted or free food.
- Free onsite parking.
Please apply with your CV.
Customer Experience Executive in Hereford employer: ITS (Hereford) Ltd
Contact Detail:
ITS (Hereford) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Hereford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or upselling opportunities. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Executive in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements that show you can deliver that 5* service we’re after.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. If you’ve upsold or cross-sold successfully, let us know! We love seeing how you’ve made a difference in previous jobs.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for easy reading and make sure to proofread for any typos. We want to see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ITS (Hereford) Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve delivered exceptional service in past roles, and think of specific examples where you resolved issues or exceeded customer expectations.
✨Familiarise Yourself with CRM Systems
Since previous use of CRM systems is essential, make sure you’re comfortable discussing any relevant experience. If you’ve used Front or similar platforms, prepare to explain how you utilised them to enhance customer interactions and manage data effectively.
✨Showcase Your Sales Skills
This role involves upselling and cross-selling, so be prepared to talk about your sales experience. Think of times when you successfully converted a lead or increased revenue through your customer interactions, and be ready to share those stories.
✨Demonstrate Your Team Spirit
The job requires working closely with various teams, so highlight your ability to collaborate. Share examples of how you’ve worked with others to achieve common goals, especially in relation to customer follow-ups or service checks.