At a Glance
- Tasks: Provide on-site IT support and resolve hardware/software issues for customers.
- Company: Stable and progressive IT company committed to excellent customer service.
- Benefits: Company car, private medical insurance, and 28 days holiday including bank holidays.
- Other info: Collaborative atmosphere with opportunities for professional growth.
- Why this job: Join a friendly team and grow your skills in a supportive environment.
- Qualifications: 4+ years IT experience, proficient in Windows 11 and hardware diagnosis.
The predicted salary is between 32000 - 38000 £ per year.
Salary: £32,000 - 38,000 per year
Requirements:
- 4+ years experience within the IT industry
- Proficient in PC hardware fault diagnosis and repair
- Competent in Windows 11
- Experience with Office suite
- Knowledge of printer repair
- Understanding of networking principles
- Experience with router and switch diagnosis
- Driving license required (applicants must be over 21 due to insurance restrictions)
Responsibilities:
- Provide on-site IT support to customers in the West Hertfordshire area
- Diagnose and resolve hardware and software issues
- Collaborate with team members and assist colleagues during the probation period
- Shadow experienced field engineers to build knowledge
- Communicate effectively with customers in a polite manner
- Support users in a Windows 11 and N365 environment
- Assist the helpdesk in-house as needed during training
Technologies:
- Hardware Support
- Windows
- Office 365
At ITS Digital, we are a stable, progressive, and debt‑free company based in Hertford, committed to providing excellent IT support to a range of customers, including the NHS. We pride ourselves on our low staff turnover and our efforts to create a friendly and accommodating work environment. We offer a comprehensive benefits package that includes a company car, private medical insurance, and a holiday entitlement of 28 days including bank holidays. Our team enjoys a collaborative atmosphere encouraged by opportunities for professional growth and development.
Senior IT Support Engineer - West Hertfordshire in Hemel Hempstead employer: ITS Digital Ltd
At ITS Digital, we are dedicated to fostering a supportive and collaborative work culture that prioritises employee well-being and professional growth. Located in the heart of West Hertfordshire, we offer a competitive salary alongside a comprehensive benefits package, including a company car and private medical insurance, ensuring our team members feel valued and motivated. With a commitment to low staff turnover and a friendly environment, we provide meaningful opportunities for career advancement while serving a diverse clientele, including the NHS.
