General Manager

ABOUT US It’s Bagels serves authentic NY style bagels in London. We opened our first store in Primrose Hill in September 2023 to weekend lines around the block and completely disrupted the London food scene. At the heart of It’s Bagels is its community. Bagel culture in NYC celebrates the coming together of people from all walks of life to share hot, fresh bagels every day. This is something we’ve brought across the pond and we look to focus on our diverse and incredible customers. Following the success of the first store, we recently opened in Soho and Notting Hill. All stores are incredibly popular and we look to bring warm, passionate and driven people into our growing team. We are currently looking to open more stores and expand our offering throughout London. ABOUT YOU It’s Bagels are looking for a passionate leader with exceptional customer service skills, the ability to foster a fun, positive team environment while maintaining high quality standards and operational efficiency in a trendy fast moving bagel shop. KEY RESPONSIBILITIES People Management: Lead the team to provide consistent exemplary service to all customers Managing, motivating and monitoring team performance in accordance with company policies and procedures Promoting a culture of development by acting as a role model and assisting in team coaching Maintain a high quality, motivated and professional team through regular reviews, team chats and training To ensure team member’s rest breaks are allocated consistently and fairly Responsible for interviewing, hiring and training new team members to the highest standard Health and Safety: Excellent knowledge of food safety and standard procedures Oversee food prep and ensure this complies with health and safety/brand regulations Ensure that you and the team comply with all Health and Safety and Food Hygiene legislation at all times To ensure all waste is consistently recorded accurately throughout the day To ensure all team members adhere to uniform and grooming standards Communication: Handle customer complaints focusing on a solution and delivering and exceeding customer expectation To make sure the team deliver exceptional customer service that amazes To respond appropriately to Google reviews and report back to the team on any negative reviews To be able to confidently answer customers on product queries Managing resources/planning: Ensure that the FOH team work to budgeted hours, holidays and time off are planned fairly and rotas are completed at least two weeks in advance- Check and approve all invoices, control all business costs and achieve all P&L targets Monitor quality and standards of all supplier deliveries, keeping records of any discrepancies Monitor consistency of storage, stock rotation, food quality and portion control To order stock in line with food production needs and sales forecast Create and manage financial budgets and sales forecasts for the catering and event-planning department To ensure the tills are cashed up and the days takings are banked following the banking and cash handling policies Must Have (s): Previous experience working in a similar role in hospitality/retail sector Excellent coaching and communication skills Able to work flexibly according to the needs of the business Have a ‘can do’ positive attitude Excellent eye for detail Approachable with excellent people skills Planning and organizational skills Excellent verbal communication skills Team leadership skills Perks: Free Bagels Work Socials Opportunity to work at cool brand partnership events KPI rewards Opportunity for upward mobility in a fast growing business41bf1e1f-b16b-4260-a40a-17c77a06fd15