Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client projects and deliver impactful IT solutions in a dynamic environment.
- Company: Join ITRS, a leader in IT observability for critical industries.
- Benefits: Enjoy flexible hybrid working, health cover, and professional development opportunities.
- Other info: Inclusive culture that values diversity and supports your authentic self.
- Why this job: Make a real difference for global clients while growing your career.
- Qualifications: Experience in client-facing roles, project management, and technical IT skills.
The predicted salary is between 50000 - 70000 ÂŁ per year.
About ITRS
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you: We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters: Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow: Whether you're starting your career or bringing years of experience, we're committed to your development.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client‑facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals. This role offers a hybrid work schedule in our London HQ.
As a Professional Services Consultant, you will:
- Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
- Design Solutions by identifying functional and user experience‑based deliverables, and delivery methodology, based on agreed requirements.
- Perform Project and Client Management to deliver project outcomes.
- Hands‑on implementation of ITRS Software according to Project goals.
- Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
- Deliver Classroom‑based product training to our clients.
- Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.
ITRS Geneos Expertise: Minimum 12 months of hands‑on experience.
Client‑Facing Experience: At least 3 years in a client‑facing role.
Project & Time Management: Minimum 3 years in a project‑oriented, deadline‑driven environment.
Technical Background: At least 3 years in a technical IT role.
Operating Systems: Experience with one or more UNIX‑based OS.
Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML‑RPC).
Database & SQL Knowledge: Understanding of databases and SQL.
Problem‑Solving & Communication: Ability to explain complex ideas in a clear, user‑friendly manner.
Fast Learner: Interest in new technologies and software.
Continuous Improvement: Improve processes and solutions.
Business & Project Management Interest: Willingness to participate in business analysis and project management.
Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues.
Client‑Centric Approach: Committed to delivering the best value and software experience to clients.
Benefits include Health Insurance and Dental Health Cover for you and your dependants, Employee Assistance Programme, Pension, Flexible Hybrid Working, Enhanced Parental Leave, Travel Insurance, Life Assurance, Income Protection, Referral Bonus, Buy and Sell Holiday, Training Reimbursement.
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Professional Services Consultant employer: Itrs
Contact Detail:
Itrs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ITRS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ITRS's mission and values. Show us how your skills align with their goals, especially in client management and technical expertise. We love candidates who are genuinely interested in making a difference!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We want to see how you think on your feet and approach challenges, especially in a client-facing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ITRS family and contributing to our mission.
We think you need these skills to ace Professional Services Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Consultant role. Highlight your relevant experience in client-facing projects and any technical skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've used them to solve real problems. We love candidates who can explain complex ideas clearly, so share a story or two that demonstrates your communication prowess.
Highlight Your Continuous Improvement Mindset: We’re all about growth at ITRS, so let us know how you’ve contributed to improving processes or services in your previous roles. This shows us you’re not just about getting the job done, but also about making things better for everyone involved.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Itrs
✨Know Your Stuff
Make sure you brush up on ITRS's products and services, especially the Geneos platform. Familiarise yourself with its features and how it benefits clients in regulated industries. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Client-Facing Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to communicate complex ideas clearly, as this is crucial for a Professional Services Consultant role.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your approach to problem-solving, especially in technical environments, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within ITRS. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.