Senior Salesforce Administrator in London

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you’ll find:

• A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow – Whether you’re starting your career or bringing years of experience, we’re committed to your development.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem.

Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you’ll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team.

In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule.

As a Senior Salesforce Administrator, you will:

• Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices.
• Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS.
• Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo.
• Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves.
• Partner with our teams and vendors to troubleshoot issues and implement improvements.
• Provide guidance on best practice usage, scalable configuration, and process improvement.
• Provide daily user support, troubleshoot issues, and implement solutions.

Essential:

• A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes.
• 4+ years as a Salesforce Administrator, with expertise in Sales Cloud.
• Certifications: Salesforce Administrator (ADM 201) required.
• Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields).
• Experience with data management (Data Loader, Workbench) and deployment tools (Gearset).
• Familiarity with AppExchange tools, third-party integrations, and Salesforce security models.
• Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels.
• Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results.

Desirable:

• Expertise in Service Cloud, Agentforce, CPQ and Certinia.
• Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist.
• Experience with Prompt Builder.

Benefits:

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.