At a Glance
- Tasks: Enhance Salesforce systems and support commercial growth at ITRS.
- Company: Join a leading tech firm trusted by top investment banks.
- Benefits: Health cover, flexible working, training reimbursement, and more.
- Other info: Diverse team culture with excellent career development opportunities.
- Why this job: Make a real impact in a supportive, inclusive environment.
- Qualifications: 4+ years as a Salesforce Administrator with strong technical skills.
The predicted salary is between 60000 - 75000 £ per year.
About ITRS
At ITRS, we make society's critical technology work.
Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.
We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
- We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you
- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters
- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow
- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor.
The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem.
Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution.
By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team.
In this role, you will receive a full-time 6-month contract, working from our London HQ with a hybrid work schedule.
As a Senior Salesforce Administrator, you will
- Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices.
- Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS.
- Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and Zoom Info.
- Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves.
- Partner with our teams and vendors to troubleshoot issues and implement improvements.
- Provide guidance on best practice usage, scalable configuration, and process improvement.
- Provide daily user support, troubleshoot issues, and implement solutions.
Essential
- A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes.
- 4+ years as a Salesforce Administrator, with expertise in Sales Cloud.
- Certifications: Salesforce Administrator (ADM 201) required.
- Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields).
- Experience with data management (Data Loader, Workbench) and deployment tools (Gearset).
- Familiarity with App Exchange tools, third-party integrations, and Salesforce security models.
- Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels.
- Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results.
Desirable
- Expertise in Service Cloud, Agentforce, CPQ and Certinia.
- Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist.
- Experience with Prompt Builder.
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.
We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.
We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Itrs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Itrs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Itrs!
✨Direct Apply to Itrs
Let's not forget to apply directly through the Itrs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Itrs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Itrs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Itrs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
