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For Companies At a Glance
- Tasks: Manage client projects and deliver impactful IT solutions in a dynamic environment.
- Company: Join ITRS, a leader in IT observability for critical industries.
- Benefits: Enjoy health insurance, flexible working, and professional development opportunities.
- Other info: Inclusive culture that values diversity and supports your growth.
- Why this job: Make a real difference for global clients while growing your career.
- Qualifications: Experience in client-facing roles and technical IT skills required.
The predicted salary is between 50000 - 70000 £ per year.
About ITRS
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client-facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals. This role offers a hybrid work schedule in our London HQ.
As a Professional Services Consultant, you will:
- Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
- Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
- Perform Project and Client Management to deliver project outcomes.
- Hands-on implementation of ITRS Software according to Project goals.
- Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
- Deliver Classroom-based product training to our clients.
- Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.
Requirements
- ITRS Geneos Expertise: Minimum 12 months of hands-on experience.
- Client-Facing Experience: At least 3 years in a client-facing role.
- Project & Time Management: Minimum 3 years in a project-oriented, deadline-driven environment.
- Technical Background: At least 3 years in a technical IT role.
- Operating Systems: Experience with one or more UNIX-based OS.
- Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC).
- Database & SQL Knowledge: Understanding of databases and SQL.
- Problem-Solving & Communication: Ability to explain complex ideas in a clear, user-friendly manner.
- Fast Learner: Interest in new technologies and software.
- Continuous Improvement: Improve processes and solutions.
- Business & Project Management Interest: Willingness to participate in business analysis and project management.
- Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues.
- Client-Centric Approach: Committed to delivering the best value and software experience to clients.
Benefits
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Professional Services Consultant in London employer: Itrs
Contact Detail:
Itrs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ITRS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ITRS's mission and values. Show how your skills in business analysis and client management align with their goals. We want to see that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. Think about how you would handle client issues or project challenges, and articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ITRS team. Let’s get you that job!
We think you need these skills to ace Professional Services Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Professional Services Consultant role. Highlight your client-facing experience and any technical expertise you have, especially with ITRS Geneos or similar tools.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission. Share specific examples of your past projects and how they relate to what we do at ITRS.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you've successfully managed client expectations or resolved issues, as these are key in our client-centric approach.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Itrs
✨Know Your Stuff
Make sure you have a solid understanding of ITRS Geneos and its applications. Brush up on your technical skills, especially in UNIX-based operating systems and scripting languages like Python or Shell. Being able to discuss your hands-on experience confidently will show that you're the right fit for the role.
✨Client-Centric Mindset
Since this role is client-facing, prepare to demonstrate your ability to manage client expectations and resolve issues effectively. Think of examples from your past experiences where you successfully engaged with clients and delivered value. This will highlight your commitment to a client-centric approach.
✨Project Management Prowess
Familiarise yourself with project management methodologies and be ready to discuss how you've managed projects in deadline-driven environments. Share specific instances where you led a project to success, focusing on your organisational skills and ability to deliver outcomes.
✨Continuous Improvement Attitude
ITRS values innovation and improvement, so come prepared to talk about how you've contributed to process enhancements in previous roles. Whether it's through automating tasks or improving service delivery, showcasing your proactive approach will resonate well with the interviewers.