Design Lead in London

About ITRS

At ITRS, we make society's critical technology work.

Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.

We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

• We believe when our team thrives, so do our customers. With us, you'll find:
• A culture that backs you
• We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters
• Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow
• Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

ITRS is looking for a Design Lead to set the visual standard for ITRS, and make our new brand real everywhere it shows up.

Reporting to the Head of Brand and Content, you will lead design across campaigns, web, events, sales, and product marketing.

You will build the systems that let a small team produce a lot of work without it drifting.

We are partway through the biggest brand change in the company's history, working with an external agency on a new identity.

You will take that identity from a set of guidelines to a living system: templates, components, motion principles, and the standards that keep it intact as it scales.

You will mentor 1 Visual Designer today, direct a growing freelance network, and shape what the team becomes next.

As an Design Lead, you will

• Set and hold the visual standard across every brand touchpoint: campaigns, web, social, events, sales collateral, and executive communications.
• Take our new identity from guidelines into practice, and build the design system, templates, and components that make it repeatable.
• Own how our brand behaves in motion. Define the motion principles, build the templates, and direct freelance motion designers against them.
• Lead design on our highest-priority campaigns from concept to delivery, with clear reasoning behind every decision
• Line manage and develop our Visual Designer through feedback, critique, and craft coaching.
• Brief, direct, and quality-check our freelance creative network
• Present work to senior stakeholders with the rationale that gets it approved
• Work with the Content Lead so words and visuals get made together, not bolted together afterward.
• Partner with Platform Marketing, Web, and Demand Generation to keep the digital brand experience consistent across marketing priorities.
• Intake, prioritize, review, and deliver projects and tasks in Asana, so we ship on time without cutting quality.

Requirements

• 8+ years in design, including 2+ years leading a team or a function, in-house or in an agency.
• A portfolio that shows brand systems, not just artifacts. We want to see how you think, not only what you shipped.
• Experience taking a new identity from guidelines into live execution at scale.
• Expert in Figma, Illustrator, Photoshop, and In Design.
• Real motion fluency.

You do not have to animate everything yourself, but you need to art-direct motion and judge it properly; familiarity with Adobe After Effects and Premiere Pro is expected.

• Confidence presenting to senior stakeholders and executives, and the ability to hold a position under pressure.
• Experience mentoring designers and raising the standard around you.
• Comfort in B2B. You can make complex, unglamorous technology look considered.
• Web design, and working directly with web teams. (desirable)
• Experience designing for events and physical spaces. (desirable)
• Storyboarding motion graphics and brand videos. (desirable)
• Key competencies
• Design judgment and the ability to explain it in commercial terms.
• Systems thinking: builds for repeatability rather than one-off craft.
• Stakeholder management and the confidence to defend a creative position.
• Coaching and development of designers.
• Art direction of specialists, including motion, illustration, and photography.
• Operational discipline: prioritizes, sequences, and ships.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.

We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.

We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.