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For Companies At a Glance
- Tasks: Help accelerate sales by providing technical presentations and product demos to clients.
- Company: Join ITRS, a leading Enterprise SaaS provider in London's tech hub.
- Benefits: Enjoy health insurance, flexible working, and enhanced parental leave.
- Why this job: Make an impact in a dynamic environment with top investment banks.
- Qualifications: 3+ years in Customer Solutions or Sales Engineering; APM experience preferred.
- Other info: Diverse culture focused on internal promotion and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.
As a Customer Solutions Engineer, you will:
- Achieve detailed understanding of all our products and technologies.
- Lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
- Understand our client requirements, analyse and translate them into a practical solution.
- Assist the sales team throughout the entire sales cycle as a product and technology expert.
- Execute Proof of Concept to obtain client confidence and acceptance.
- Coordinate logistics across all partners.
- Provide professional responses to customer RFPs / RFIs.
- Position the technology against competitive offerings.
- Represent the products, company values and brand to customers and at field events such as conferences, seminars.
- Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
- Conduct Technical Account Management (TAM) activities for the key accounts.
- Travel regionally for client meetings, marketing events, proof of concepts.
Requirements:
- 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
- 1+ years of working experience in Application Performance Management (APM) and AIOps.
- Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
- Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
- Experience in application support in Financial Market will be an advantage.
- Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
- Programming and scripting experience i.e. Shell script, Python, Java.
- Basic network knowledge.
- Basic database knowledge and query languages.
- Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.
Benefits:
- Health Insurance and Dental Health Cover for you and your dependants.
- Employee Assistance Programme.
- Pension.
- Flexible Hybrid Working.
- Enhanced Parental Leave.
- Travel Insurance.
- Life Assurance.
- Income Protection.
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Customer Solutions Engineer employer: Itrs
Contact Detail:
Itrs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Get to know the company inside out! Research ITRS, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Customer Solutions Engineering. Think about how your experience aligns with their needs, especially in APM and AIOps.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ITRS family.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role inside out. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your application to show how your experience aligns perfectly with what we’re looking for.
Be Authentic: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your skills. Remember, we value diversity and authenticity, so be yourself!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the Customer Solutions Engineer role. Highlight any technical presentations, workshops, or sales support you've done. This is your chance to demonstrate how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our awesome team at ITRS!
How to prepare for a job interview at Itrs
✨Know Your Stuff
Make sure you have a solid understanding of ITRS's products and technologies. Familiarise yourself with Application Performance Management (APM) tools like ITRS Geneos or AppDynamics, as well as the basics of Linux and Windows Administration. This knowledge will help you answer technical questions confidently.
✨Tailor Your Approach
When discussing your experience, relate it directly to the role of a Customer Solutions Engineer. Highlight your past successes in pre-sales or sales engineering roles, especially any experience with enterprise clients. Show how your skills can help ITRS meet its sales targets.
✨Practice Your Presentation Skills
Since you'll be leading presentations and demonstrations, practice delivering them clearly and engagingly. Use examples from your previous work to illustrate your points. Remember, you're not just showcasing the product; you're also demonstrating your ability to communicate effectively with CXO-level audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about ITRS's culture, growth plans, and the specifics of the Customer Solutions Engineer role. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
