Business Development Representative - Digital Experience Monitoring in London

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

ITRS is looking for an organized and driven Corporate Business Development Representative (BDR) to join our EMEA Marketing organization. The BDR will support the ITRS Observability Platform value stream while also promoting awareness and opportunity creation for ITRS Uptrends Digital Experience Monitoring value stream across the EMEA. Working with Marketing and partnering daily with the Enterprise Sales team, you'll engage with prospects by responding to trial registrations and demo requests while creating new opportunities within enterprise accounts through outbound prospecting.

We will offer you a hybrid work schedule from our London HQ.

As a Business Development Representative, you will:

• Produce qualified sales opportunities through high-volume outbound prospecting by phone, email, LinkedIn, and other channels.
• Prospect into enterprise organizations across EMEA to build a pipeline for the Uptrends portfolio while supporting broader ITRS Observability Platform initiatives.
• Implement a disciplined daily prospecting schedule of 100+ outbound touches per day, applying a combination of cold calls, personalized emails, LinkedIn outreach, and other approved engagement channels.
• Respond promptly to inbound marketing inquiries, including trial registrations, demo requests, webinar attendees, content downloads, and other marketing-generated leads to maximize conversion opportunities.
• Qualify inbound leads, understand customer requirements, and schedule qualified meetings for the appropriate Account Executive.
• Use LinkedIn Sales Navigator, Apollo, Salesforce, and other sales engagement tools to identify target accounts, build prospect lists, and conduct strategic outreach campaigns.
• Partner with Marketing to provide feedback on campaign performance, messaging, lead quality, and market insights.
• Collaborate daily with Account Executives to develop account strategies and accelerate pipeline creation.
• Maintain accurate prospect, activity, and pipeline information within Salesforce and other sales technologies.
• Develop expertise in Observability, Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), Infrastructure Monitoring, and enterprise technology trends.
• Achieve activity, meeting, lead conversion, and pipeline generation goals that contribute directly to EMEA ARR growth.

1–3 years of experience in Business Development, Sales Development, Lead Generation, or outbound prospecting (SaaS or enterprise software preferred).

• Familiarity with Observability, APM, Digital Experience Monitoring, Infrastructure Monitoring, Cloud, or DevOps technologies.
• Bachelor's degree or equivalent professional experience.
• Exceed indicators for activity, meetings booked, inbound lead response times, lead conversion, pipeline generation, and contribution to EMEA ARR growth.

Benefits include Health Insurance and Dental Health Cover for you and your dependants, Employee Assistance Programme, Pension, Flexible Hybrid Working, Enhanced Parental Leave, Travel Insurance, Life Assurance, Referral Bonus, and Buy and Sell Holiday.

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.