At a Glance
- Tasks: Lead Salesforce initiatives and support post-migration projects in a dynamic team.
- Company: Join ITRS, a top tech company trusted by leading capital markets firms.
- Benefits: Enjoy a hybrid work schedule, competitive pay, and a supportive culture.
- Other info: Inclusive environment celebrating diversity and offering growth opportunities.
- Why this job: Make a real impact on critical technology that keeps the world running.
- Qualifications: 5+ years as a Salesforce Administrator with strong technical skills.
The predicted salary is between 60000 - 80000 £ per year.
At ITRS, we make society's critical technology work.
Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.
We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
- We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you
- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters
- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow
- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
Reporting to the Global Head of Revenue Operations Systems, the Salesforce Lead will join the Revenue Operations Systems team on a 6-month contract, working at the heart of ITRS's commercial engine.
Why this role exists now
The team is currently supporting post-migration hypercare following a recent acquisition's and move from Zendesk to Salesforce Service Cloud, alongside two new projects about to get underway: the build and rollout of NPS surveys and reporting, and automating the capture of marketing activity in Salesforce for reporting.
We need an experienced, highly technical contractor to provide additional capacity through this period, someone who can pick up meaningful ownership immediately, without a long ramp-up, and help the team keep pace across these initiatives.
The Revenue Operations Systems team builds and maintains the foundations that power ITRS's commercial ecosystem: daily stability, optimisation, and scalable evolution of the systems that drive GTM execution.
This is a hands‑on role for someone who can understand our existing architecture quickly and start contributing to live projects from week one.
In this role, you will receive a full‑time 6‑month contract, working from our London HQ with a hybrid work schedule.
As a Salesforce Lead, you will
- Work as part of the Revenue Operations Systems team, collaborating with colleagues while independently owning your own workstreams and deliverables.
- Get up to speed fast on ITRS's existing Salesforce architecture and immediately start contributing to active and upcoming projects, making scalable, maintainable changes aligned with best practice.
- Provide guidance on best‑practice usage, scalable configuration, and process improvement, with minimal need for hand‑holding.
- Support post‑migration hypercare for a recently acquired business, and help stand up new initiatives including NPS survey reporting and marketing activity automation.
Requirements
- A highly technical, proactive self‑starter who can work independently from day one within a team environment, delivering consistent, high‑quality outcomes under a compressed timeline.
- 5+ years as a Salesforce Administrator, with deep, hands‑on expertise in Sales Cloud and Service Cloud.
- Extensive, current expertise in Salesforce configuration (Flows, LWC’s etc), able to build and troubleshoot with minimal guidance.
- Proven experience with data management and deployment tools, comfortable working in a live, actively‑used org.
- Comfortable joining a live org mid‑project, absorbing context quickly, and owning ambiguous or undocumented processes without a formal handover.
- Strong communicator, able to build trust quickly across teams and organisational levels.
- A track record of spotting issues, proposing practical fixes, and implementing improvements fast.
- Experience with survey tools and/or marketing automation integrations (e. g. NPS platforms, marketing attribution tooling) is a plus.
- Familiarity with post‑acquisition system migrations or hypercare support is a plus.
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.
We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.
We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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Salesforce Lead in London employer: Itrs Insights
At ITRS, we pride ourselves on being a Great Place to Work, fostering an inclusive and supportive culture that empowers our employees to thrive. As an Interim HR Administrator in London, you'll engage in meaningful work that directly impacts our global customers while enjoying ample opportunities for professional growth within a dynamic tech environment. Join us and be part of a team that values diversity and encourages every voice to contribute to our mission of delivering critical technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Lead in London
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We think you need these skills to ace Salesforce Lead in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Itrs Insights, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Itrs Insights can make all the difference!
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How to prepare for a job interview at Itrs Insights
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Itrs Insights. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
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