At a Glance
- Tasks: Lead a global team to enhance managed services for top financial clients.
- Company: Join ITRS, a leader in IT observability solutions for critical industries.
- Benefits: Enjoy health cover, flexible working, and career development opportunities.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in a role that shapes the future of financial services.
- Qualifications: 10+ years in managed services with a strong technical background.
The predicted salary is between 100000 - 150000 £ per year.
At ITRS, we make society's critical technology work.
Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.
We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you'll find:
A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.
Just ask our team members who've been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
As Global Head of Managed Services, you will be accountable for the performance and growth of our managed services offering.
This offering spans across a portfolio of tier-one financial services clients, and you will also ensure day-to-day excellence.
You will lead a globally distributed team of technical specialists and be the face of the function.
Building trusted, lasting relationships with client stakeholders from operations leads to C-suite.
You will report directly to the COO and work closely with Product, Engineering, and Sales to ensure our clients are deriving maximum value from the platform.
You will own the roadmap for how managed services evolves as our client base grows.
As Global Head of Managed Services, you will
- Client Leadership & Relationships
- Own the client relationship across your entire managed services portfolio, from onboarding to renewal and expansion.
- Build deep, consultative partnerships with senior stakeholders at leading banks, asset managers and other regulated industries.
- Be the trusted escalation point when it matters most. You don't hand things off, you see them through.
- Team & Operations
- Lead and mentor a globally distributed managed services team across multiple time zones
- Define and improve the operating model, service level agreement frameworks, and delivery standards
- Foster a culture of technical excellence, accountability, and client obsession
- Report to the COO on performance metrics, client health, and strategic initiatives
- Technical Delivery
- Get into the weeds to understand what's running, what's failing, and what needs to change.
- Oversee complex onboarding programmes and ensure technical configurations meet client requirements
- Live by the right metrics, when something moves in the wrong direction, you've already responding before the client has noticed.
- Drive adoption of AI tooling across the managed services function to accelerate delivery, reduce manual toil, and surface insights faster for clients
- Be the Voice of the Field and collaborate directly with Engineering and Product on platform feedback loops driven by real client experience
- Commercial & Strategic
- Partner with the GTM team on expansion opportunities and renewals across the managed services client base
- Feedback client insights to the wider GTM teams
- Identify patterns across clients to shape service tier development and productized offerings
Requirements
You will have
- 10+ years experience in managed services, technical account management, or customer success within a B2B Saa S or enterprise software environment
- Deep familiarity with financial services clients. You understand the regulatory environment, the operational pressures and the culture
- A technical background that gives you genuine credibility.
You can hold your own in architecture discussions, understand observability concepts, and speak the language of engineering teams
- Proficiency in applying AI tools to improve service delivery.
Using LLMs to refine client communications, AI-assisted monitoring or automation to scale operations without scaling headcount
- Experience leading and developing distributed, high-performing teams
- Stakeholder management skills, from hands-on technical contacts to C-suite sponsors
- Experience operating at a global scale, across multiple client accounts simultaneously
- Highly Desirable
- Hands-on experience with observability, monitoring, or APM tooling (e. g. Datadog, Dynatrace, Splunk, Elastic and Open Telemetry)
- Experience evaluating and implementing AI/ML-powered tooling in a client-facing delivery context. You know what works and what's hype.
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Buy and Sell Holiday
- Training Reimbursement
ITRSis an Equal Opportunity employer and Inclusion is part of our everyday life.
We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.
We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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Global Head of Managed Services employer: Itrs Insights
At ITRS, we pride ourselves on being a Great Place to Work, fostering an inclusive and supportive culture that empowers our employees to thrive. As an Interim HR Administrator in London, you'll engage in meaningful work that directly impacts our global customers while enjoying ample opportunities for professional growth within a dynamic tech environment. Join us and be part of a team that values diversity and encourages every voice to contribute to our mission of delivering critical technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Managed Services
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Itrs Insights. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Global Head of Managed Services
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Itrs Insights.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Itrs Insights's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Itrs Insights
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Itrs Insights.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Itrs Insights will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Itrs Insights employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
