At a Glance
- Tasks: Join us as a Customer Solutions Engineer, bridging Sales, Marketing, Product, and Engineering.
- Company: ITRS is a leading Enterprise SaaS provider, trusted by top investment banks worldwide.
- Benefits: Enjoy flexible hybrid working, health insurance, enhanced parental leave, and more!
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Be part of a dynamic culture that values diversity and promotes internal growth.
- Qualifications: 3+ years in Customer Solutions or Sales Engineering; APM experience preferred.
The predicted salary is between 43200 - 72000 £ per year.
Function:
Customer Solutions and Success - Financial ServicesRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives.
Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.
As a Customer Solutions Engineer, you will:
- Achieve detailed understanding of all our products and technologies.
- lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
- Understand our client requirements, analyse and translate them into a practical solution.
- Assist the sales team throughout the entire sales cycle as a product and technology expert.
- Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.
- Provide professional responses to customer RFPs / RFIs.
- Position the technology against competitive offerings.
- Represent the products, company values and brand to customers and at field events such as conferences, seminars.
- Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
- Conduct Technical Account Management (TAM) activities for the key accounts.
- Travel regionally for client meetings, marketing events, proof of concepts.
Requirements
- 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
- 1+ years of working experience in Application Performance Management (APM) and AIOps.
- Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
- Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
- Experience in application support in Financial Market will be an advantage.
- Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
- Programming and scripting experience i.e. Shell script, Python, Java.
- Basic network knowledge.
- Basic database knowledge and query languages.
- Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Apply for this Job
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Customer Solutions Engineer in London employer: Itrs Insights
ITRS is an exceptional employer, recognised as a Great Place to Work, offering a dynamic and inclusive culture that prioritises employee development and internal promotion. Located in Shoreditch, London's vibrant tech hub, employees benefit from flexible hybrid working arrangements, comprehensive health coverage, and a commitment to diversity, making it an ideal environment for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer in London
✨Tip Number 1
Familiarise yourself with ITRS's products and technologies, especially their APM tools like Geneos and OP5 Monitor. Understanding these tools will not only help you in technical discussions but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or industry professionals who have experience in Customer Solutions Engineering. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with application support in financial markets. Highlight specific examples where you've successfully addressed client requirements or technical challenges, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your programming and scripting skills during the interview process. Be ready to discuss how you've used languages like Python or Shell script to solve problems, as this technical expertise is crucial for the role.
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you thoroughly understand the responsibilities and requirements of the Customer Solutions Engineer position. Tailor your application to highlight relevant experience in customer solutions, pre-sales, or sales engineering.
Highlight Relevant Experience:In your CV and cover letter, emphasise your 3+ years of experience in similar roles, particularly any work with Application Performance Management (APM) tools. Mention specific tools you've used, such as ITRS Geneos or AppDynamics, to demonstrate your technical expertise.
Showcase Technical Skills:Detail your programming and scripting skills, especially in languages like Python or Java. Include any experience with Linux and Windows administration, as well as your knowledge of network and database management, to strengthen your application.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention how your values align with ITRS's commitment to diversity and inclusion, and express your eagerness to contribute to their dynamic culture.
How to prepare for a job interview at Itrs Insights
✨Know Your Products Inside Out
As a Customer Solutions Engineer, it's crucial to have a deep understanding of the products and technologies you'll be working with. Be prepared to discuss how these solutions can meet client needs and address specific challenges they may face.
✨Prepare for Technical Presentations
You'll likely be presenting to high-level executives, so practice your technical presentations. Tailor your demonstrations to highlight how your solutions can solve their problems, and be ready to answer any technical questions that may arise.
✨Understand the Sales Cycle
Familiarise yourself with the entire sales process, as you'll be assisting the sales team throughout. Be ready to discuss how you can contribute at each stage, from initial contact to executing Proof of Concepts.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss past experiences where you've creatively solved technical challenges. This will demonstrate your ability to think on your feet and provide practical solutions in real-world scenarios.
