Global IT Infrastructure Manager

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible for ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our organisation.

Ensure the efficient delivery of our global IT Infrastructure, including security, Data Centres, infrastructure services, on-premises and cloud, external 3rd party infrastructure suppliers, comprising their development or purchase, implementation, maintenance and improvement to meet required needs with service improvement and value for money. You will work with all areas of our company to understand our requirements, prioritise resources and oversee the completion of infrastructure, software, and data projects. By guiding strategic development of all supported platforms and services, you’ll ensure they are available and fit for purpose to meet our needs as we scale our business.

As a Global IT Infrastructure Manager, you will:

• Provide line management for the Global infrastructure staff.
• Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure services delivered.
• Directly contribute to ITRS Group’s goal for achieving and maintaining ISO 27001 accreditation across the group.
• Be responsible for Problem management and helping in finding solutions.
• Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes.
• Identity and Access Management (IAM) for infrastructure.
• Monitor and Event management for infrastructure.
• Ensure the compliance of all systems with security, data retention, legal and regulatory policies such as GDPR.
• Responsible for the global network and infrastructure of ITRS internal IT systems, including Microsoft 365 (for email and SharePoint), Comms, phone system and applications.
• Ensure training for the team and knowledge transfer across the IT Department for concluded projects and commissioned systems.
• Assist with the IT Infrastructure Governance, Risk & Vulnerability Management.
• Implement monitoring and improvement activities to ensure infrastructure governance and compliance with both internal policies and regulations.
• Assist with clients and internal departments on IT infrastructure security, governance, and Risk controls.
• Assist with Vendor vetting and risk management.
• Member of IT Risk and Vulnerability Committee.
• Member of the BCP Committee and responsible for the Development, testing and execution of ITRS IT infrastructure BCP requirements.
• Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets.
• Review and report on ITRS Infrastructure SLA and status.
• Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines.
• Responsible for all IT required backups.
• Assist with internal and client IT infrastructure security questions and audits.

You will have:

• 5+ years Hands-on experience of team management of infrastructure solutions, coming from a technical background and gaining experience in Infrastructure solutions.
• 10+ years’ experience managing global HCI solutions.
• 8+ years’ experience working in a project oriented and time sensitive IT & Security environments.
• 8+ years of managing high availability, DRBCP and backup solutions.
• 8+ years of managing Patch management and End Point protection solutions.
• 8+ years of managing Firewalls and Global Network Infrastructure.
• 8+ years of managing Internal and External Data Centres.
• 8+ years management of infrastructure incident, problem, capacity, lifecycle and change management.
• Experience of Azure infrastructure and applications.
• An understanding of Databases and SQL clusters.
• Experience working in a governance framework environment.
• The ability to document systems, practices, and workflows.
• Knowledge of IT Governance, Risk & Compliance processes.
• Broad knowledge of Data Protection and GDPR.
• Experience of BCP management and overview.
• Good understanding of ITIL.

A person in this role would benefit from the following:

• Experience using IT security and compliance tools such as Qualys, MS Defender, Purview Darktrace, Digital Shadows.
• Scripting skills.

Our Benefits

• Health Insurance and Dental Health Cover for you and your dependants.
• Employee Assistance Programme.
• Pension.
• Flexible Hybrid Working.
• Enhanced Parental Leave.
• Travel Insurance.
• Life Assurance.
• Income Protection.

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.