At a Glance
- Tasks: Provide second-line IT support and resolve client issues within SLA.
- Company: Itrm, a dynamic IT service provider in Sidcup.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dedicated team and make a real difference in IT support.
- Qualifications: Experience in IT support and knowledge of Windows Server and Azure.
The predicted salary is between 31500 - 38500 £ per year.
Itrm in Sidcup is seeking a dedicated IT Service Desk professional to progress and resolve calls within SLA, acting as the single point of contact for clients and ensuring timely updates. This demanding role involves administration of customer infrastructure, delivering second-line support, and proactive maintenance across Windows Server, Azure, Exchange/Office 365, and network tech, with occasional on-site work and out-of-hours rota.
Senior Second-Line IT Support Analyst in Sidcup employer: Itrm
ITRM is an exceptional employer located in Sidcup, offering a dynamic work environment where employees are encouraged to grow and develop their technical skills. With a strong focus on teamwork and customer satisfaction, the company provides comprehensive training opportunities and a supportive culture that values innovation and continuous improvement. Employees enjoy competitive benefits, including paid overtime, a contributory pension scheme, and the chance to work with a diverse range of technologies while making a meaningful impact for over 100 clients across the UK.
