Itrm in Sidcup is seeking a dedicated IT Service Desk professional to progress and resolve calls within SLA, acting as the single point of contact for clients and ensuring timely updates. This demanding role involves administration of customer infrastructure, delivering second-line support, and proactive maintenance across Windows Server, Azure, Exchange/Office 365, and network tech, with occasional on-site work and out-of-hours rota. #J-18808-Ljbffr
Senior Second-Line IT Support Analyst employer: Itrm
At ITRM, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work environment in Sidcup. Our commitment to employee development is evident through our comprehensive apprenticeship programme, which not only provides hands-on experience but also leads to recognised qualifications in the IT field. With generous benefits like 25 days of holiday and engaging team events, we ensure that our apprentices feel valued and motivated to reach their full potential.
