Reporting to the Business Operations Manager, as part of the Business Operations team, this role is varied with a focus on ticket management, procurement, billing, process improvements and office administration. The role is hybrid, with our office based in Sidcup, Kent. General summary: Assist with procurement for both external and internal requirements. This may include IT Hardware, licensing and Voice Data services. Assist with billing of services and projects as required, ensuring that figures align with approved quotes. Assist with contract creation and ongoing management of both internal and external subscriptions and services. Liaise with vendors to negotiate best pricing to increase profitability of deals. Prompt management of department tickets, such as pricing requests and queries. Liaise with the finance department as necessary, i.e., queries, invoice approvals. Work with the team to improve process efficiencies. Support the Business Operations Manager and Finance Director with reports and data analysis as needed. Ad hoc office administration. Ad hoc facilities management. Person Specification A strong desire and focus on continued improvements and personal development A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Proven ability to work under pressure and with other people Work with a sense of urgency A clear and friendly telephone manner Ability to multi-task and structure a varied workload Must be able to demonstrate a ‘customer first’ approach Technical skills: Good knowledge of Microsoft Office suite including Microsoft Teams. Experience in an MSP or similar fast paced environment preferred. Experience with IT and Voice
Business Operations Assistant - Sidcup employer: Itrm
At ITRM, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work environment in Sidcup. Our commitment to employee development is evident through our comprehensive apprenticeship programme, which not only provides hands-on experience but also leads to recognised qualifications in the IT field. With generous benefits like 25 days of holiday and engaging team events, we ensure that our apprentices feel valued and motivated to reach their full potential.
