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- Tasks: Lead change management for Agentforce rollout, ensuring business readiness and stakeholder engagement.
- Company: Join a dynamic team in the payments industry focused on transformative CRM solutions.
- Benefits: Enjoy remote work flexibility, competitive day rates, and potential contract extensions.
- Why this job: Be part of a strategic programme that reshapes customer engagement in a fast-paced environment.
- Qualifications: Experience in change management within payments and familiarity with Salesforce or CRM platforms required.
- Other info: This is a 6-month contract with opportunities for further extension.
The predicted salary is between 54000 - 84000 £ per year.
Contract Opportunity: Change Manager – Payments (Salesforce/Agentforce Implementation) Remote/Hybrid | 6-month Contract (Initial) | Payments Industry | CRM/Agentforce Focus | Competitive Day Rate
We are hiring 2 x experienced Change Managers to support the implementation of Agentforce (Salesforce) as part of a wider go-to-market transformation within the payments acquiring space.
These are business-critical roles within a regulated environment - ideal for professionals with a track record in delivering CRM change across commercial, operations, and technology functions in the financial services or fintech sector.
Role Overview:
You’ll help drive successful business adoption of Agentforce by preparing stakeholders, frontline users, and operational teams for change. This is not just a system rollout, it’s a strategic programme that will reshape how the business engages with its customers and agents.
Key Responsibilities:
- Lead the change management workstream for the rollout of Agentforce (Salesforce) across acquiring functions
- Work across sales, operations, product, compliance, and technology to ensure readiness and alignment
- Conduct impact assessments, change risk analysis, and stakeholder engagement planning
- Design and deliver tailored change interventions: comms, training, documentation, readiness workshops, etc.
- Embed change governance and align to regulatory and operational standards
- Act as the bridge between programme delivery and business readiness - ensuring adoption sticks
What We’re Looking For:
- Proven experience as a Change Manager in payments, preferably on the acquiring side
- Experience delivering change around CRM or Salesforce platforms - Agentforce exposure is highly desirable
- Skilled at managing change in matrixed and fast-paced environments
- Strong stakeholder engagement and communication skills
- Comfortable working across technology and business teams to drive adoption
The Details:
- Start: ASAP
- Location: Remote with on-site workshops (London)
- Duration: 6 months (likely extensions)
- Rate: Competitive | Outside IR35
If you’ve delivered CRM or Salesforce change within payments and understand how to land complex transformation, we’d love to hear from you.
Contact Emily Coombs at ecoombs@technet-it.co.uk
Transformation Manager/Senior Manager employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager/Senior Manager
✨Tip Number 1
Familiarise yourself with Agentforce and Salesforce functionalities. Understanding the specific features and benefits of these platforms will help you articulate how your experience aligns with the role's requirements during discussions.
✨Tip Number 2
Network with professionals in the payments and fintech sectors. Engaging with industry peers can provide insights into current trends and challenges, which you can leverage to demonstrate your knowledge and relevance in interviews.
✨Tip Number 3
Prepare examples of past change management successes, particularly in CRM implementations. Be ready to discuss how you navigated stakeholder engagement and drove adoption, as this will showcase your capability to handle similar challenges in this role.
✨Tip Number 4
Stay updated on regulatory standards within the payments industry. Being knowledgeable about compliance issues will not only enhance your credibility but also show that you understand the importance of governance in change management.
We think you need these skills to ace Transformation Manager/Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in change management, particularly within the payments industry and with CRM systems like Salesforce. Use specific examples that demonstrate your ability to lead change initiatives.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Transformation Manager role. Discuss your previous successes in implementing CRM changes and how they relate to the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your stakeholder engagement and communication skills, as well as your experience working in fast-paced environments. These are crucial for the role and should be evident in both your CV and cover letter.
Showcase Your Understanding of the Role: Demonstrate your understanding of the strategic nature of the programme by discussing how you would approach the change management workstream for Agentforce. This shows that you are not just applying for any job, but are genuinely interested in this specific opportunity.
How to prepare for a job interview at ITR Partners
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key responsibilities of a Change Manager in the payments industry. Familiarise yourself with the specifics of Agentforce and Salesforce, as well as how these systems impact customer engagement.
✨Showcase Your Experience
Prepare to discuss your previous experience in delivering CRM change, particularly within the financial services or fintech sectors. Highlight specific projects where you successfully managed change and drove adoption across various teams.
✨Demonstrate Stakeholder Engagement Skills
Be ready to provide examples of how you've engaged stakeholders in past roles. Discuss your approach to conducting impact assessments and change risk analysis, and how you ensure alignment across different functions.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may assess your problem-solving skills in a matrixed environment. Think about challenges you've faced in previous roles and how you overcame them, especially in relation to change management and technology adoption.
