Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical onboarding and support for enterprise customers in a dynamic SaaS environment.
- Company: Join a high-growth company revolutionising observability technology for engineering teams.
- Benefits: Enjoy a full-time role with opportunities for growth and impactful work.
- Why this job: Make a real difference by enhancing customer experiences and optimising performance.
- Qualifications: Experience with cloud platforms, DevOps tools, and strong troubleshooting skills required.
- Other info: Ideal for tech-savvy individuals eager to engage with cutting-edge technology.
The predicted salary is between 43200 - 72000 £ per year.
I'm hiring for a Technical Account Manager on behalf of a high-growth SaaS company building a next-generation observability platform. Their technology helps engineering teams monitor, analyse, and act on their logs, metrics, traces, and security data — improving performance and cutting observability spend.
This is a senior, customer-facing technical role ideal for someone with a background in cloud infrastructure, observability tools, and DevOps. You’ll play a key role in onboarding, supporting, and expanding relationships with enterprise customers — from hands-on implementation to strategic advisory.
What You’ll Be Doing:- Own the technical onboarding journey for new customers — from data integration to configuration and enablement.
- Work closely with DevOps, SREs, and engineering teams to understand requirements and deliver high-impact observability solutions.
- Troubleshoot complex infrastructure issues (Kubernetes, Docker, pipelines, etc.) and advise on best practices.
- Act as a trusted technical advisor, providing guidance on implementation, optimisation, and long-term success.
- Partner with sales and customer success teams on renewals, expansions, and QBRs.
- Strong hands-on experience with cloud platforms (AWS, GCP, Azure) and DevOps tooling.
- Familiarity with observability stacks like Grafana, Prometheus, Datadog, Splunk, Kibana, etc.
- Experience with technical integrations (OpenTelemetry, Fluentd, Fluentbit, Filebeat, etc.).
- Skilled in troubleshooting Kubernetes and containerised environments.
- Strong communication skills — able to engage with technical teams and senior stakeholders.
- Comfortable working in fast-paced environments and managing multiple customer priorities.
- Programming skills in Go, Python, or Java.
- Background in B2B SaaS or enterprise software.
- Knowledge of IaC tools like Terraform or Ansible.
- Experience conducting QBRs and driving technical expansion in key accounts.
If you’re looking for a technical, customer-facing role where you can have real impact — both on the product and with end users — this could be a great fit. Get in touch for more info or to apply.
Technical Account Manager (London Area) employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (London Area)
✨Tip Number 1
Familiarise yourself with the specific observability tools mentioned in the job description, such as Grafana and Prometheus. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during interviews.
✨Tip Number 2
Network with professionals in the SaaS and DevOps communities. Attend meetups or webinars related to cloud infrastructure and observability. This can help you gain insights into industry trends and potentially connect you with someone at the company.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully onboarded customers or resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving skills.
✨Tip Number 4
Research the company’s product and its unique selling points. Understanding their technology and how it benefits engineering teams will allow you to speak confidently about how you can contribute to their success during the interview.
We think you need these skills to ace Technical Account Manager (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, observability tools, and DevOps. Use specific examples that demonstrate your hands-on experience with technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your background aligns with their needs, particularly in onboarding and supporting enterprise customers.
Showcase Technical Skills: In your application, emphasise your technical skills, especially with cloud platforms like AWS, GCP, or Azure, and any experience with observability stacks. Be specific about the tools you’ve used and the impact you’ve made.
Prepare for Potential Questions: Anticipate questions related to troubleshooting complex infrastructure issues and your experience with customer-facing roles. Prepare examples that illustrate your problem-solving abilities and communication skills.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with cloud platforms and observability tools. Highlight specific projects where you've successfully implemented solutions, as this will demonstrate your capability to handle the technical aspects of the role.
✨Understand the Company’s Product
Research the company's observability platform thoroughly. Familiarise yourself with its features and benefits, and think about how you can contribute to its success. This knowledge will help you engage in meaningful discussions during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially related to troubleshooting complex infrastructure issues. Prepare examples from your past experiences where you successfully resolved similar challenges.
✨Demonstrate Strong Communication Skills
As a Technical Account Manager, you'll need to communicate effectively with both technical teams and senior stakeholders. Practice articulating complex technical concepts in a clear and concise manner, ensuring you can adapt your communication style to your audience.
