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- Tasks: Manage technical onboarding and support for enterprise customers in a remote setting.
- Company: Join a high-growth SaaS company revolutionising observability technology for engineering teams.
- Benefits: Enjoy the flexibility of fully remote work and a dynamic, innovative work culture.
- Why this job: Be a key player in enhancing customer success and driving impactful solutions in tech.
- Qualifications: Strong experience with cloud platforms and DevOps tools; programming skills are a bonus.
- Other info: Ideal for those passionate about technology and eager to make a difference.
The predicted salary is between 43200 - 72000 £ per year.
I'm hiring for a Technical Account Manager on behalf of a high-growth SaaS company building a next-generation observability platform. Their technology helps engineering teams monitor, analyse, and act on their logs, metrics, traces, and security data — improving performance and cutting observability spend.
This is a senior, customer-facing technical role ideal for someone with a background in cloud infrastructure, observability tools, and DevOps. You’ll play a key role in onboarding, supporting, and expanding relationships with enterprise customers — from hands-on implementation to strategic advisory.
- Own the technical onboarding journey for new customers — from data integration to configuration and enablement.
- Work closely with DevOps, SREs, and engineering teams to understand requirements and deliver high-impact observability solutions.
- Act as a trusted technical advisor, providing guidance on implementation, optimisation, and long-term success.
- Partner with sales and customer success teams on renewals, expansions, and QBRs.
Strong hands-on experience with cloud platforms (AWS, GCP, Azure) and DevOps tooling.
Bonus If You Have:
- Programming skills in Go, Python, or Java
- Background in B2B SaaS or enterprise software
- Experience conducting QBRs and driving technical expansion in key accounts
Technical Account Manager - Fully Remote employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Fully Remote
✨Tip Number 1
Familiarise yourself with the specific observability tools and cloud platforms mentioned in the job description, such as AWS, GCP, and Azure. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations with our team during the interview.
✨Tip Number 2
Showcase your experience in customer-facing roles by preparing examples of how you've successfully onboarded clients or improved their technical processes. This will demonstrate your ability to act as a trusted advisor, which is crucial for this position.
✨Tip Number 3
Brush up on your programming skills, especially in Go, Python, or Java, if you have them. Even if they are not mandatory, having a solid understanding of these languages can set you apart from other candidates and show your technical prowess.
✨Tip Number 4
Network with professionals in the SaaS and DevOps communities. Engaging with others in the field can provide insights into the latest trends and challenges, which you can discuss during your interview to demonstrate your passion and commitment to the industry.
We think you need these skills to ace Technical Account Manager - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, observability tools, and DevOps. Use specific examples that demonstrate your hands-on experience with cloud platforms like AWS, GCP, or Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s technology. Emphasise your experience in customer-facing technical roles and how you can contribute to onboarding and supporting enterprise customers.
Showcase Technical Skills: If you have programming skills in Go, Python, or Java, make sure to mention them. Highlight any experience you have with B2B SaaS or enterprise software, as this will strengthen your application.
Prepare for Potential Questions: Think about how you would approach onboarding new customers and providing technical advice. Be ready to discuss your strategies for optimising observability solutions and driving technical expansion in key accounts during interviews.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with cloud platforms like AWS, GCP, or Azure. Be prepared to discuss specific projects where you've implemented observability tools and how they benefited the engineering teams.
✨Demonstrate Customer-Facing Skills
Since this role is customer-facing, share examples of how you've successfully onboarded clients or expanded relationships in previous positions. Emphasise your ability to act as a trusted advisor and how you’ve helped customers achieve their goals.
✨Prepare for Technical Scenarios
Expect to be asked about real-world scenarios involving data integration and configuration. Prepare to discuss how you would approach onboarding a new customer and the steps you would take to ensure their success with the platform.
✨Understand the Company’s Product
Research the company's observability platform thoroughly. Be ready to discuss its features and benefits, and think about how you can contribute to its success. This shows your genuine interest in the role and the company.
