Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve technical problems and enhance their observability journey.
- Company: Join a cutting-edge company revolutionising real-time streaming analytics for observability and security.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be a trusted advisor, engage with diverse teams, and make a real impact on customer success.
- Qualifications: Experience in Cloud DevOps, observability tools, and excellent communication skills are essential.
- Other info: This role is based in London; sponsorship is not available.
The predicted salary is between 43200 - 72000 £ per year.
London - Hybrid (2 days per week in office) · Full-time · Senior
About the company
My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.
About the Position
Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
- Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
- Establishing relationships and engaging with technical counterparts to drive product adoption.
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
- Advocate internally for customer needs within and influence a product development roadmap.
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP.
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Hands-on experience with Infrastructure as a Code (Terraform/Ansible).
- Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container.
- Good knowledge of Regex, Lucene, PromQL.
- Good knowledge of Linux.
- Experience in customer facing positions and excellent high energy customer-facing skills.
- Excellent communication skills in English.
- Strong presentation skills with the ability to establish credibility with executives.
- High availability for fast response to customers.
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
- BSc degree in Computer Science / Engineering - advantage.
- Experience in SAAS B2B software companies - advantage.
This role is located in London and is a hybrid role - 2 days per week in office and occasional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk.
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - DevOps Specialist (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as AWS services and observability tools like Grafana or Datadog. Having hands-on experience or even personal projects showcasing these tools can set you apart.
✨Tip Number 2
Network with current or former Technical Account Managers in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and help you understand what skills are most valued by employers.
✨Tip Number 3
Prepare to discuss your customer-facing experiences in detail. Think of specific examples where you've successfully solved technical problems for clients, as this will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Stay updated on the latest trends in DevOps and observability. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Technical Account Manager - DevOps Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Cloud DevOps, particularly with AWS, Azure, and GCP. Emphasise your hands-on practice with observability tools and technical integrations to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-facing experience and how you've successfully solved technical problems in previous roles. Mention specific examples of how you've added value to customers through your technical expertise.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as experience with Kubernetes, Docker, and Infrastructure as Code tools like Terraform or Ansible. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to engage with both technical and non-technical stakeholders. This could include presentations, QBRs, or any customer interactions.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Cloud DevOps, particularly AWS, Azure, and GCP. Highlight specific projects where you've successfully integrated data or solved technical problems, as this will demonstrate your capability to meet customer needs.
✨Understand the Customer's Perspective
Research the company’s products and services thoroughly. During the interview, articulate how you can help customers leverage observability and security data effectively, showing that you can think from their perspective and understand their business goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting complex issues, especially related to Kubernetes, Docker, and integrations, as these are crucial for the role.
✨Demonstrate Strong Communication Skills
Since this role involves engaging with various stakeholders, practice explaining technical concepts in simple terms. Be ready to showcase your presentation skills and how you can establish credibility with both technical teams and executives.
