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For Companies At a Glance
- Tasks: Help customers solve technical problems and enhance their observability journey.
- Company: Join a cutting-edge company revolutionising real-time streaming analytics for observability and security.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be a trusted advisor, engage with diverse teams, and make a real impact on customer success.
- Qualifications: Experience in Cloud DevOps, observability tools, and excellent communication skills are essential.
- Other info: This is a senior role requiring a valid right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
London - Hybrid (2 days per week in office) · Full-time · Senior
About the company
My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.
About the Position
Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
- Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
- Establishing relationships and engaging with technical counterparts to drive product adoption.
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
- Advocate internally for customer needs within and influence a product development roadmap.
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP.
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Hands-on experience with Infrastructure as a Code (Terraform/Ansible).
- Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container.
- Good knowledge of Regex, Lucene, PromQL.
- Good knowledge of Linux.
- Experience in customer facing positions and excellent high energy customer-facing skills.
- Excellent communication skills in English.
- Strong presentation skills with the ability to establish credibility with executives.
- High availability for fast response to customers.
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
- BSc degree in Computer Science / Engineering - advantage.
- Experience in SAAS B2B software companies - advantage.
This role is located in London and is a hybrid role - 2 days per week in office and occasional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk.
Technical Account Manager - DevOps Specialist (City of London) employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - DevOps Specialist (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as AWS services and observability tools like Grafana and Datadog. Having hands-on experience or even personal projects showcasing these tools can set you apart.
✨Tip Number 2
Network with current or former Technical Account Managers in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and help you understand what skills are most valued by employers.
✨Tip Number 3
Prepare to discuss your customer-facing experiences in detail. Think of specific examples where you successfully solved technical problems for clients, as this will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Showcase your communication and presentation skills during any interactions with us. Being able to convey complex technical concepts clearly is crucial for a Technical Account Manager, so practice articulating your thoughts succinctly.
We think you need these skills to ace Technical Account Manager - DevOps Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Cloud DevOps, particularly with AWS, Azure, and GCP. Emphasise your hands-on practice with observability tools and technical integrations, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and your ability to solve technical problems. Mention specific examples of how you've successfully engaged with customers in previous roles, showcasing your communication skills.
Showcase Technical Expertise: Clearly outline your technical skills related to Infrastructure as Code, Kubernetes, Docker, and any programming languages you are proficient in. This will demonstrate your capability to handle the technical aspects of the role effectively.
Highlight Customer-Facing Experience: Since this role requires excellent customer-facing skills, make sure to include any relevant experiences where you have successfully interacted with clients or stakeholders, particularly in a technical context. This will help illustrate your suitability for the position.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Cloud DevOps, particularly AWS, Azure, and GCP. Highlight specific projects where you've successfully integrated observability tools or solved complex technical problems.
✨Understand the Customer's Perspective
Demonstrate your ability to empathise with customers by discussing how you have previously identified their needs and provided tailored solutions. This role is about being a trusted advisor, so show that you can think from the customer's viewpoint.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare examples of how you've handled technical challenges or customer interactions, focusing on your approach and the outcomes.
✨Communicate Clearly and Confidently
Since this role involves engaging with various stakeholders, practice articulating complex technical concepts in a simple manner. Strong communication skills are essential, so ensure you convey your ideas clearly during the interview.
