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For Companies At a Glance
- Tasks: Support and onboard enterprise customers while enhancing their experience with our observability platform.
- Company: Join a high-growth SaaS company revolutionising how engineering teams monitor their systems.
- Benefits: Enjoy a full-time role with opportunities for professional growth and a dynamic work environment.
- Why this job: Be part of a cutting-edge technology team making a real impact in the tech industry.
- Qualifications: Ideal candidates have experience in cloud infrastructure, observability tools, and DevOps.
- Other info: This is a senior-level position with significant customer interaction and strategic influence.
The predicted salary is between 48000 - 72000 £ per year.
I'm hiring for a Technical Account Manager on behalf of a high-growth SaaS company building a next-generation observability platform. Their technology helps engineering teams monitor, analyse, and act on their logs, metrics, traces, and security data — improving performance and cutting observability spend. This is a senior, customer-facing technical role ideal for someone with a background in cloud infrastructure, observability tools, and DevOps. You’ll play a key role in onboarding, supporting, and expanding relationships with enterprise customers — from hands-on implementation to strategic advisory.
Technical Account Manager employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest observability tools and cloud infrastructure technologies. Being well-versed in these areas will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and DevOps communities. Attend relevant meetups or webinars to connect with potential colleagues and learn about industry trends, which can give you an edge in discussions during the hiring process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully onboarded or supported enterprise customers. Highlighting specific examples of your problem-solving skills and customer relationship management will make you stand out.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their technology and how it benefits engineering teams will allow you to tailor your conversations and show genuine interest in their mission.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, observability tools, and DevOps. Use specific examples that demonstrate your technical skills and customer-facing experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs and how you can contribute to improving performance and customer relationships.
Showcase Technical Skills: In your application, emphasise your technical expertise related to observability platforms. Include any certifications or projects that demonstrate your ability to implement and support such technologies.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to answer questions about how you've handled customer relationships and technical challenges in past roles.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Knowledge
As a Technical Account Manager, you'll need to demonstrate a solid understanding of cloud infrastructure and observability tools. Be prepared to discuss your experience with these technologies and how they can benefit the company's clients.
✨Prepare for Customer Scenarios
Since this role is customer-facing, think about potential scenarios you might encounter with enterprise customers. Prepare examples of how you've successfully onboarded or supported clients in the past, highlighting your problem-solving skills.
✨Understand the Company's Product
Familiarise yourself with the company's observability platform before the interview. Being able to speak knowledgeably about their technology will show your genuine interest and help you stand out as a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company’s goals. This could include inquiries about their customer success strategies or how they measure the effectiveness of their observability solutions.
