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- Tasks: Lead change management for Agentforce rollout, ensuring business readiness and stakeholder engagement.
- Company: Join a dynamic team in the payments industry focused on transformative CRM solutions.
- Benefits: Enjoy remote work flexibility, competitive day rates, and potential contract extensions.
- Why this job: Be part of a strategic programme that reshapes customer engagement in a fast-paced environment.
- Qualifications: Experience in change management within payments and familiarity with Salesforce or CRM platforms required.
- Other info: This is a 6-month contract with opportunities for further extension.
The predicted salary is between 54000 - 84000 £ per year.
Contract Opportunity: Change Manager – Payments (Salesforce/Agentforce Implementation) Remote/Hybrid | 6-month Contract (Initial) | Payments Industry | CRM/Agentforce Focus | Competitive Day Rate
We are hiring 2 x experienced Change Managers to support the implementation of Agentforce (Salesforce) as part of a wider go-to-market transformation within the payments acquiring space. These are business-critical roles within a regulated environment - ideal for professionals with a track record in delivering CRM change across commercial, operations, and technology functions in the financial services or fintech sector.
Role Overview:
You will help drive successful business adoption of Agentforce by preparing stakeholders, frontline users, and operational teams for change. This is not just a system rollout, it’s a strategic programme that will reshape how the business engages with its customers and agents.
Key Responsibilities:
- Lead the change management workstream for the rollout of Agentforce (Salesforce) across acquiring functions
- Work across sales, operations, product, compliance, and technology to ensure readiness and alignment
- Conduct impact assessments, change risk analysis, and stakeholder engagement planning
- Design and deliver tailored change interventions: comms, training, documentation, readiness workshops, etc.
- Embed change governance and align to regulatory and operational standards
- Act as the bridge between programme delivery and business readiness - ensuring adoption sticks
What We’re Looking For:
- Proven experience as a Change Manager in payments, preferably on the acquiring side
- Experience delivering change around CRM or Salesforce platforms - Agentforce exposure is highly desirable
- Skilled at managing change in matrixed and fast-paced environments
- Strong stakeholder engagement and communication skills
- Comfortable working across technology and business teams to drive adoption
The Details:
- Start: ASAP
- Location: Remote with on-site workshops (London)
- Duration: 6 months (likely extensions)
- Rate: Competitive | Outside IR35
If you’ve delivered CRM or Salesforce change within payments and understand how to land complex transformation, we’d love to hear from you.
Contact Emily Coombs at ecoombs@technet-it.co.uk
Change Management - Manager & Senior Manager employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Management - Manager & Senior Manager
✨Tip Number 1
Network with professionals in the payments and fintech sectors. Attend industry events or webinars where you can meet potential colleagues or leaders in change management. This can help you gain insights into the role and make valuable connections.
✨Tip Number 2
Familiarise yourself with Salesforce and Agentforce specifically. Consider taking online courses or certifications that focus on these platforms, as this will not only enhance your skills but also demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing change within regulated environments. Be ready to share specific examples of how you've successfully led change initiatives, particularly in CRM implementations, to showcase your expertise.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our mission and how we operate will allow you to tailor your approach during interviews, showing that you're not just a fit for the role, but also for our team.
We think you need these skills to ace Change Management - Manager & Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in change management, particularly within the payments industry and with CRM systems like Salesforce. Use specific examples that demonstrate your ability to lead change initiatives.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about change management and how your background aligns with the role. Mention your experience with Agentforce or similar platforms and how you can contribute to the successful rollout.
Highlight Stakeholder Engagement Skills: Emphasise your strong communication and stakeholder engagement skills in both your CV and cover letter. Provide examples of how you've successfully managed relationships across different teams in previous roles.
Showcase Your Strategic Thinking: Demonstrate your ability to think strategically about change management. Discuss any experience you have with impact assessments, risk analysis, and designing tailored change interventions that align with business goals.
How to prepare for a job interview at ITR Partners
✨Showcase Your Change Management Experience
Be prepared to discuss your previous roles in change management, particularly within the payments or fintech sectors. Highlight specific projects where you successfully implemented CRM systems like Salesforce, and explain how you navigated challenges during those transformations.
✨Demonstrate Stakeholder Engagement Skills
Since this role requires strong stakeholder engagement, come equipped with examples of how you've effectively communicated and collaborated with various teams. Discuss your approach to managing expectations and ensuring alignment across different functions.
✨Understand the Regulatory Environment
Familiarise yourself with the regulatory standards relevant to the payments industry. Be ready to discuss how you have ensured compliance in past projects and how you plan to embed change governance in this new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think about potential challenges you might face during the Agentforce rollout and how you would address them, demonstrating your strategic thinking and adaptability.
