Finance - Credit Controller

Finance Assistant – Credit Control, Full or Part Time. Chester-Le-Street.

Overview: To be responsible for all areas of credit control across ITPS, ensuring timely payment of customer invoices, effective management of aged debt, and proactive collaboration with colleagues and clients. The role ensures the finance team operates efficiently, supports accurate billing cycles, and upholds ITPS standards of quality and compliance.

Core Responsibilities

• Credit Control and Collections
  • Monitor debtor balances and ensure timely collection of outstanding invoices.
  • Issue customer statements, reminders, and overdue notifications in line with ITPS procedures.
  • Proactively follow up on overdue invoices via phone, email, and formal reminders, escalating as required.
  • Negotiate and agree repayment plans where appropriate, escalating concerns to the Head of Finance.
  • Monitor aged debt and contribute to the monthly aged debtor review with the Revenue Assurance Manager and Head of Finance.
  • Implement and refine credit control procedures to reduce DSO and bad debt exposure.
• Customer Credit Management
  • Conduct credit checks on new and existing customers, assessing credit worthiness and recommending credit limits.
  • Maintain accurate customer payment records and update credit limits based on risk and payment history, flagging potential debtor issues early and escalate when required.
• Invoice and Ledger Management
  • Ensure accurate allocation of payments and reconciliation of customer accounts.
  • Work closely with the billing team, account managers and service desk leaders to resolve invoice discrepancies and remove barriers to payment.
  • Maintain accurate financial records using Sage200.
  • Reconcile bank statements.
  • Assist with month end and year end closing processes.
  • Assist with annual financial audit.

Essential Criteria

• Previous experience in credit control or accounts receivable role (ideally within a fast-paced SME or technology environment).
• Strong understanding of credit control processes, debt recovery methods, and credit risk assessment.
• Strong Excel skills (VLOOKUPs, pivot tables), with proficiency in Finance/ERP systems.
• Ability to prioritise and manage workload independently under pressure.
• High standards of accuracy, organisation, and attention to detail.
• Ability to handle confidential information with discretion.

Desirable Criteria

• AAT qualification (or similar) or working towards it.
• Experience in an MSP, SaaS, or recurring‑revenue business model.
• Familiarity with Halo PSA, Business Central and Sage200.

Benefits

• 27 days annual leave.
• Your birthday off work.
• Annual pay reviews.
• Hybrid/flexible working (3 days office/2 days home).
• Enhanced sick pay benefit (4 months full pay).
• Enhanced maternity leave benefit (4 months full pay).
• Enhanced paternity leave benefit (2 weeks full pay).
• Salary Sacrifice pension scheme match funded by the company up to 7%.
• Salary sacrifice schemes - Cycle to Work, Tech & Home Scheme and Electric Car Lease Scheme.
• A clearly defined training and progression plan.
• Perkbox membership and Costco card.
• Fresh fruit, soft drinks and a commercial coffee machine provided.