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- Tasks: Manage credit control, ensuring timely payments and effective debt management.
- Company: Join a dynamic tech company in Chester-Le-Street with a supportive culture.
- Benefits: Enjoy 27 days leave, hybrid working, and enhanced parental leave.
- Other info: Great career progression opportunities and a fun work environment.
- Why this job: Make a real impact on financial processes while developing your skills.
- Qualifications: Experience in credit control and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
To be responsible for all areas of credit control across ITPS, ensuring timely payment of customer invoices, effective management of aged debt, and proactive collaboration with colleagues and clients. The role ensures the finance team operates efficiently, supports accurate billing cycles, and upholds ITPS standards of quality and compliance.
Core Responsibilities
- Monitor debtor balances and ensure timely collection of outstanding invoices.
- Issue customer statements, reminders, and overdue notifications in line with ITPS procedures.
- Proactively follow up on overdue invoices via phone, email, and formal reminders, escalating as required.
- Negotiate and agree repayment plans where appropriate, escalating concerns to the Head of Finance.
- Monitor aged debt and contribute to the monthly aged debtor review with the Revenue Assurance Manager and Head of Finance.
- Implement and refine credit control procedures to reduce DSO and bad debt exposure.
Customer Credit Management
- Conduct credit checks on new and existing customers, assessing credit worthiness and recommending credit limits.
- Maintain accurate customer payment records and update credit limits based on risk and payment history, flagging potential debtor issues early and escalating when required.
Invoice and Ledger Management
- Ensure accurate allocation of payments and reconciliation of customer accounts.
- Work closely with the billing team, account managers and service desk leaders to resolve invoice discrepancies and remove barriers to payment.
- Assist with month end and year end closing processes.
- Assist with annual financial audit.
Qualifications
- Previous experience in credit control or accounts receivable role (ideally within a fast‑paced SME or technology environment).
- Strong understanding of credit control processes, debt recovery methods, and credit risk assessment.
- Strong Excel skills (VLOOKUPs, pivot tables) and proficiency in Finance/ERP systems.
- Ability to prioritise and manage workload independently under pressure.
- High standards of accuracy, organisation, and attention to detail.
- Ability to handle confidential information with discretion.
- AAT qualification (or similar) or working towards it.
- Experience in an MSP, SaaS, or recurring‑revenue business model.
- Familiarity with Halo PSA, Business Central and Sage200.
Benefits
- 27 days annual leave.
- Your birthday off work.
- Annual pay reviews.
- Hybrid/flexible working (3 days office / 2 days home).
- Enhanced maternity leave benefit (4 months full pay).
- Enhanced paternity leave benefit (2 weeks full pay).
- Salary Sacrifice pension scheme match funded by the company up to 7%.
- Salary sacrifice schemes - Cycle to Work, Tech & Home Scheme and Electric Car Lease Scheme.
- A clearly defined training and progression plan.
- Perkbox membership and Costco card.
- Fresh fruit, soft drinks and a commercial coffee machine provided.
Credit Controller employer: ITPS
Contact Detail:
ITPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its credit control processes. Show us you understand their needs and how you can help manage aged debt effectively. Tailor your answers to highlight your relevant experience!
✨Tip Number 3
Practice your negotiation skills! As a Credit Controller, you'll need to negotiate repayment plans. Role-play with a friend or family member to get comfortable discussing payment terms and handling objections.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, debt recovery methods, and any relevant software skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Be sure to mention any specific experiences that demonstrate your ability to manage aged debt and collaborate effectively.
Show Off Your Excel Skills: Since strong Excel skills are a must-have, don’t forget to mention your proficiency with VLOOKUPs and pivot tables. If you’ve used these in previous roles, give us some examples of how they helped you succeed in credit control tasks.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter directly. We can’t wait to see your application!
How to prepare for a job interview at ITPS
✨Know Your Numbers
As a Credit Controller, you'll be dealing with invoices and payments all day long. Brush up on your Excel skills, especially VLOOKUPs and pivot tables, so you can confidently discuss how you've used these tools in previous roles. Being able to demonstrate your analytical skills will impress the interviewers.
✨Showcase Your Communication Skills
This role requires proactive communication with clients and colleagues. Prepare examples of how you've successfully negotiated repayment plans or resolved invoice discrepancies in the past. Highlighting your ability to handle difficult conversations will show that you're ready for the challenges of the job.
✨Understand the Company’s Procedures
Familiarise yourself with ITPS's credit control processes and any specific software they use, like Halo PSA or Sage200. Mentioning how you can adapt to their systems will demonstrate your commitment to ensuring efficient operations from day one.
✨Prepare for Scenario Questions
Expect questions about how you'd handle overdue invoices or assess customer creditworthiness. Think through some scenarios beforehand and be ready to explain your thought process. This will show that you can think critically and act decisively under pressure.