ITPS is seeking a Service Account Manager to own end-to-end delivery of services for an assigned customer. You will lead Service Desk, Workplace Services and related capabilities, ensuring performance against contractual commitments and user experience outcomes.
You will report to the Customer Delivery Manager and oversee governance, KPI management and cross-supplier collaboration, with some travel to client sites. Strong ITIL and ServiceNow/Nexthink experience are essential.
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Service Account Manager - Hybrid Client Delivery in Chester-le-Street employer: ITPS
At ITPS, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters innovation and personal growth. As a Microsoft 365 & SharePoint Engineer, you'll enjoy a range of benefits including 27 days of annual leave, enhanced parental leave, and a fully funded training path, all while working in a hybrid environment that promotes work-life balance. Our commitment to employee well-being and professional development makes us a standout choice for those seeking meaningful and rewarding employment in the tech industry.
