ITPS is seeking a Service Desk Lead to head our multi-channel support team in a UK enterprise environment. You will prioritise work, own incidents end-to-end, and ensure clear communication during resolutions, including major incidents.
The role requires strong ITSM tooling experience (ServiceNow), ITIL certification, and the ability to coach analysts, coordinate with site engineers and third parties, and support VIPs in a 24x7 operation.
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Senior Service Desk Lead — 24x7 Incident & Support in Chester-le-Street employer: ITPS
At ITPS, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters innovation and personal growth. As a Microsoft 365 & SharePoint Engineer, you'll enjoy a range of benefits including 27 days of annual leave, enhanced parental leave, and a fully funded training path, all while working in a hybrid environment that promotes work-life balance. Our commitment to employee well-being and professional development makes us a standout choice for those seeking meaningful and rewarding employment in the tech industry.
