At a Glance
- Tasks: Provide Break & Fix support for networking and infrastructure incidents in a dynamic environment.
- Company: Join a leading tech firm on the beautiful Isle of Man.
- Benefits: Freelance flexibility with competitive pay and opportunities for skill enhancement.
- Other info: Work independently while collaborating with global teams in a fast-paced setting.
- Why this job: Make a real impact by solving critical tech issues and supporting enterprise environments.
- Qualifications: 5+ years in IT support, strong Nutanix skills, and a valid CCNA certification required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Douglas, Isle of Man Bus Park.
Employment Type: Freelance (On-Call Basis)
Priority: High (Immediate Hiring)
Role Overview
We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.
Key Responsibilities
- Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
- Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
- Perform system upgrades, patching, and lifecycle management activities.
- Troubleshoot and resolve hardware, software, virtualization, and network issues.
- Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
- Implement and support backup and disaster recovery solutions.
- Respond to critical incidents and service requests within agreed response times.
- Collaborate with global and regional teams on infrastructure and cloud-related projects.
- Maintain accurate technical documentation, incident reports, and service records.
- Ensure professional interaction with end users, stakeholders, and customers at all times.
Required Skills & Experience
- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
- Experience supporting VMware and/or Hyper-V environments.
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
- Proven experience providing Break & Fix support in enterprise environments.
- Ability to diagnose and resolve complex infrastructure and networking issues.
- Experience with backup and disaster recovery solutions.
- Scripting experience with PowerShell and/or Python is advantageous.
Mandatory Requirements
- Valid CCNA Certification (Cisco Certified Network Associate).
- Minimum 90% pass score on the induction assessment.
- Fluent English communication skills (spoken and written).
- Ability to work independently in customer-facing environments.
- Professional demeanor and strong customer service orientation.
Preferred Qualifications
- Nutanix Certification (NCP or higher).
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Knowledge of automation tools such as Ansible and Terraform.
- Experience supporting enterprise networking infrastructure.
Soft Skills
- Excellent verbal and written communication skills in English.
- Strong professionalism and customer-facing skills.
- Ability to remain calm and effective during critical incidents.
- Proactive problem-solving mindset.
- Strong organizational and time-management skills.
- Ability to work collaboratively within distributed teams.
- Commitment to delivering high-quality technical support and customer satisfaction.
Nutanix Engineer / Networking IT Support Engineer - Isle of Man in Douglas employer: ITProposal
As a Nutanix Engineer / Networking IT Support Engineer in Gibraltar, you will join a dynamic and supportive work environment that prioritises professional growth and development. The company offers flexible freelance opportunities, allowing you to balance your work with personal commitments while engaging in challenging projects that enhance your technical skills. With a strong emphasis on customer service and collaboration, this role provides a unique chance to make a meaningful impact in enterprise infrastructure environments.
