Job Description – Business Operations Apprentice
TheOpportunity
Our client is recruiting for a BusinessOperations Apprentice to join their team in London.
The Level 3 Business Administration apprenticeshipprogramme that we are offering, will allow you to kick-start your careerin an industry that is constantly evolving, dynamic and transformational.
The stepsyou take will provide you with valuable first‑hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!
The Position
Job Title:
Level 3Business Administration
18 months+ Assessment
Location:
London,EC2A
Working Hours:
Monday to Friday 9:00 5pm
Role
- Provide In CountryAdmin support for Lawful intercept support on request from Law EnforcementAuthorities (Police)
- Act as the Admin interfacefor voice and Data interceptions, non-technical, Information requests
- Support tothe management for all regulatory aspects that could concern processes and/orsystems.
PrincipalDuties and Responsibilities
To work with the Regulatory teams as a support function, taking responsibility to assist in answering information requests from the authorities, and to process Billing and postal related activities, whilst owning the coordination and management of activities assigned to other teams and order (i.e. liaising with technical function and Police team).
- fulfill a certain number of administrative tasks related to Police investigations for example:
- lawfulinterception reporting
- Voice traffic datacollection
- Customer datagathering and providing request to appropriate audience
- IP, DNS, webfiltering as required from external parties and follow up on the billingactivity.
- Managementof Administration activities (non-technical) or Police related activities requests, in terms of:
- filereception from Police; Administrative duties related to Police
- requestprocessing either directly or through assignment to Area Voice, Area Data or Legal Office. If the request is related to call interception, website filteringPolice request) or service interruption;
- requestprocessing to other office to be defined or as defined by the management and related to judicial requests
- responsesubmission to Police; And follow up on billing
- Participationin Audit activity, Internal and external
- invoicingto Police, Internal reporting
- Dealwith complaints in external communication towardsthe requesting authority by liaising with internal departments
- Ensurethat you can articulate the company and its strategy
- To understand andensure you live our values
- Willing to learnnew technologies and new skills * on job training + Enhanced GDPR Training
Experience
- Ability to controland co-ordinate technical situations in a calm and professional manner.
- Fluent in English written and spoken, an additional language is an advantage.
- Is used to working under time constraints and towards a set of objectives, deadlines and providing constructive feedback
- Good working knowledge on MS office package (Excel, Word)
- Has a 1+ years’experience in supporting Customers
- Enhancedbackground screening is mandatory (UK SV)
- OperationalDiscretion due to sensitivity of requests, verifiable referees will be required
Values(2013)
ExpectedBehaviours
Customer – how we behave
We deliver an exceptional customer experience every time
- Understands what ‘service’ must be provided to customers and deliversthis flawlessly.
- Follows through on customer enquiries, requests or complaints makingsure that the customer has received a response even if not responding inperson.
- Seeks out all available customer service / performance data and takesaction to resolve issues.
- Proactively reviews own workload to make sure that work which impactson customer experience is a priority discusses issues with manager andagrees how to resolve.
- Actively builds relationships with customers to understand their viewson the service provided shares these views with others so performance canbe improved.
- Reviews working methods regularly to identify ways of improvingcustomer experience makes recommendations on what improvement can be madeand owns delivery of agreed action plan and outcomes.
Ownership – how we behave
We take ownership of our actions and our company’s commitments
- Keeps all promises they make, always delivers to agreed deadlines.
- Hands over work that is complete, accurate and of high quality so thatno re-work or questioning is required which slows our ability to deliver.
- Drives action to improve the way they work and the outcomes theydeliver, working with their manager and colPolicegues to resolve issues /make change but always retaining responsibility for seeing things through toresolution.
- Demonstrates initiative by taking on tasks/activities that benefit thecustomer, business or team without needing to be asked or asking permission.
- Regularly checks with other areas of the business that they and theirteam are delivering on their part of any activity and works with them toresolve issues and ensure flawless delivery.
- Regularly reviews spend and finds opportunities to drive down the costor improve the return on investment of their/their team’s activities.
- Takes ownership for understanding what is expected of them / theirteam and ensures it is delivered.
Policedership – how webehave
We demonstrate Policedership, always striving to be the best at whatever we do
- Drives own personal development to gain the right skills to be able todo their job well.
- Models honesty, openness, integrity and ethical behaviour.
- Regularly seeks feedback on individual and team performance usesthis to drive personal development.
- Constantly looks for ways in which they can add more value to thebusiness, raises these with their manager and implements agreed actions.
- Looks at industry best practice and current trends/innovations fortheir role and applies these to maintain a position as a market Policeder atwhatever they do sharing what’s worked and what hasn’t (and why) withothers who hold similar roles.
- Understands cultural differences and factors and uses understanding toensure things get done.
Teamwork – how we behave
We put teamwork at the heart of our business,
working with others to achieve success
- Gets to know the team members personally (regardless of where theywork) and uses knowledge of others to build a higher performing team.
- Attempts to resolve conflict within the team via face to face ortelephone conversations with those involved to improve overall performance.
- Praises the work of other publicly to motivate them to do more.
- Proactively asks for other team member’s views and opinions and usesinputs to improve work.
- Looks for areas where relationships between the team and its customersare not working and makes well-considered recommendations on how to improvethese implements agreed actions.
Eligibility Criteria
Individuals must have a valid and eligible residency status toapply for this role.
About ITP
We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.
Safeguarding and Values Commitment
TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.
Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:
- Uphold andchampion our values, code of conduct, and safeguarding principles.
- Take personalresponsibility for understanding and adhering to all safeguardingprocedures and policies.
- Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
- Recognise andact on their responsibility in supporting, strengthening, and enforcingsafeguarding practices across all areas of work.
- Understand andmeet any role-specific safeguarding duties — including, in this position,actively identifying and reporting concerns, engaging in relevanttraining, and modelling safe and inclusive behaviours in all apprenticeinteractions.
At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:
- Wechange lives -We strive to make a difference for our apprentices,clients, members, ourselves, and our team on a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. We embraceindividuality. We believe that everyone is equally important.
- We aregenuine and honest -We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.
- We areinnovative and unique -We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got here.
- We arePersonable -We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.
- We arestronger united -We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage one another because we winor lose as a team.
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