THERMAL ENGINEER/CUSTOMER SUPPORT - ESATAN-TMS
Role purpose:
ITP Engines are recruiting for a Thermal Engineer with experience in using the ESATAN-TMS Thermal modelling Suite to provide customer support in collaboration with our team in Whetstone - UK on a full-time permanent basis.
Key Responsibilities:
- Providing Technical Thermal support for specific customer issues.
- Assessing problems requiring intervention by development team.
- Preparation and Delivery of online ESATAN-TMS training courses.
- Preparation and Delivery of on-site training courses.
- ESATAN-TMS Demos to prospective customers.
- Voice of the customer for ESATAN-TMS development.
- Design review of release candidates.
- Reviewing/approving release and user documentation.
- Release of updated tool to users.
Who we are looking for:
Essential Criteria
- Education: BSc or master’s degree in engineering [with a thermal component] or equivalent.
- Able to work with a multidisciplinary team to promote the ESATAN-TMS thermal analysis tool and manage the customer relationships.
- 2+ years of experience using the ESATAN-TMS tool set or similar to develop and analyse thermal models.
- Able to travel on business for short periods throughout Europe to visit and support customers.
- Experience in a customer facing engineering role.
- Excellent technical problem-solving skills.
- Excellent written and verbal communication/presentation skills in English.
- Enthusiastic, can-do approach.
Desirable criteria
- Engineering related software development/testing experience.
- Experience in the space industry.
- Ability to communicate in French.
Who will I work with?
You will work with customers and professionals in our Business Unit, Legal, Customer compliance, Finance, Simulation and Software development teams. The Software development team consists of engineers, mathematicians, physicists and computing experts to provide the broadest technical base for development of professional, scientific software.
What are the working hours?
Days – 37 hours per week working Monday to Friday.
What is the location?
Address: ITP Engines UK, Whittle Estate, Cambridge Rd, Leicester, LE8 6LH.
What is the remuneration and competitive employee benefits?
- Competitive, based on experience.
Deadline for submitting applications
The application period will be open until 20th November 2026.
I have questions about the role, who can I contact?
If you need any clarification about the vacancy and/or the recruitment process, please do not hesitate to contact our HR Team via email: ukpeopleteam@itpaero.com
Thermal Engineer / Customer support - ESATAN-TMS employer: ITP Aero
ITP Aero UK is an exceptional employer, offering a dynamic work environment in Hucknall where innovation and technical excellence thrive. With a strong focus on employee development, the company fosters a culture of accountability and continuous improvement, providing ample opportunities for career growth while ensuring a collaborative atmosphere across various functions. Employees benefit from competitive remuneration and a commitment to safety and quality, making it a rewarding place to build a meaningful career in aerospace manufacturing.
