People Team Operations Manager in London

How We Work

At ITN, how we work is as important as what we do. Our values describe what you can expect when you work here — and what ITN expects of you.

• Ambition – We set bold goals, take ownership, and keep learning. We look for new opportunities and better ways to make an impact.
• Courage – We speak up with honesty and respect, challenge ideas constructively, and value open, direct communication.
• Team – We collaborate, celebrate others’ successes, and make sure every voice is heard. We put the team’s success first.

We also recognise the importance of balance and wellbeing, so we welcome flexible working, part-time roles and job shares across all areas of ITN.

The Role

The People Team Operations Manager is a newly created role, responsible for designing and implementing streamlined and efficient HR processes. This role will be the operational heartbeat of the People function - you will lead initiatives to leverage technology to optimize workflows, integrate systems, enhance reporting capabilities, and maintain compliance across all HR systems. By driving improvements and strengthening People systems and processes, you will empower the People team to make informed decisions and provide exceptional support to the business. This role requires a detail-oriented, analytical thinker with a passion for continuous improvement and operational excellence. Both a strategic approach and hands‑on capability are required to be effective.

Key Responsibilities

• People Operations & Processes: Design, implement, and continuously improve operational processes to ensure efficiency, consistency and compliance.
• Data Integrity & Governance: Maintain high standards of data quality and delivery across People systems, ensuring accuracy and security.
• Technology Enablement & Integration: Leverage HR technology and automation tools to streamline and optimise People workflows (onboarding, offboarding, probation, performance cycles, reward etc.) and enhance user experience for employees and managers. With support from People Partners and Technology colleagues, work with stakeholders in the business to integrate, collect and interrogate data from different systems (e.g. Dayforce for shift patterns, additional hours and leave; Sage HR for personal details, role information and compensation).
• Reporting & Analytics: Develop and manage robust analysis and reporting frameworks, providing regular People analytics and insights to support strategic decision-making and workforce planning.
• Compliance & Risk Management: With support from the People Relations Manager, ensure adherence to employment legislation, data protection regulations, and internal policies across all People operations.
• Leadership: Support and develop People Partners and Co‑ordinators with a focus on service excellence, continuous improvement, and high‑quality delivery across all business areas. Champion operational excellence.
• Stakeholder Support: Act as a trusted expert to the People team and business leaders on People processes, systems, and data‑related queries. Partner with internal teams (Payroll, Finance, Legal, Technology) to ensure seamless cross‑functional processes. Support organisational change initiatives.
• Training & Guidance: Provide training and support to People team members and managers on processes, systems, and data management best practices, as required.
• AI: Support ITN’s AI and technology strategy as early adopter, share developments with the People team and drive increased usage.

These are the main requirements of the role and is not an exhaustive list of duties. It is intended to reflect the nature, range, and context of the work, which will change over time.

Key Requirements

• Proven track record in People operations, process improvement, and data governance.
• Solid understanding of employment legislation, compliance requirements and HR best practice.
• Experience implementing and integrating HR systems and leveraging automation tools.
• Advanced proficiency in HR systems and People data analysis; able to produce clear insights and reports.
• Experience of working with Sage HR would be an advantage.
• Excellent organisational skills with the ability to manage multiple priorities.
• A strategic forward‑thinking with a practical ‘hands‑on’ approach to managing day‑to‑day operations.
• A positive, solution‑oriented approach that inspires energy and enthusiasm, motivating others and bringing people along with you.
• A proactive self‑starter with strong stakeholder management and communication skills, able to influence and build trust at all levels.

Our people are at the heart of everything we do at ITN. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we actively seek candidates from diverse backgrounds and communities. Reasonable adjustments to the recruitment process will be offered, if required, due to a disability or health condition. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part‑time and job shares for all our roles. Please just let us know in your application, or at any stage throughout the process, if this is something you want to explore.