At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues in a dynamic, multi-site environment.
- Company: Join ITM Power, a leader in green hydrogen technology and clean energy innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, and perks like gym schemes and lifestyle discounts.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Be part of a mission-driven team tackling global climate challenges with cutting-edge technology.
- Qualifications: IT-related qualification or experience in IT support; strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sheffield
Direct applications only - No agency applicants at this time
About ITM Power
ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we’ve established ourselves as industry leaders in clean energy technology.
Our Journey and Growth
As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state-of-the-art manufacturing facility is the world’s first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks.
Innovation and Impact
Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost-effectiveness and sustainability.
Join Our Mission
ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net-zero. You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We’ve come a long way, join us in the next step of our incredible journey!
What are we looking for
We have an opportunity for a 1st / 2nd Line IT Support Engineer who will be based within our IT Team. This role requires hands-on experience supporting users, systems and infrastructure in a multi-site, international environment. You will provide day-to-day IT support to users across manufacturing and office locations in Sheffield and Europe, working closely with internal IT colleagues and external managed service providers (MSPs).
Responsibilities
- 1st Line Support
- Act as first point of contact for IT issues via the IT service desk
- Resolve common IT issues including:
- Windows 11 laptops and desktops
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Printers, peripherals, mobile devices and meeting room equipment
- Log, track and update incidents and service requests accurately within the service desk tool
- Carry out user administration tasks (password resets, account unlocks, new starter setup)
- 2nd Line / Developing Support
- Assist with troubleshooting more complex issues escalated from 1st line
- Support core technologies under guidance, including:
- Active Directory and Entra ID
- Endpoint builds, imaging and device replacement
- Network connectivity issues (wired and wireless)
- Help with deploying hardware and software across multiple sites
- Managed Service Provider (MSP) & Third-Party Support
- Work closely with external MSPs providing:
- Service Desk escalation support
- Server and storage services
- Network Operations Centre (NOC) services
- Security Operations Centre (SOC) services
- Escalate incidents clearly, provide troubleshooting information and track issues through to resolution
- Learn how to operate in a co-managed IT model with internal teams and suppliers
- Site & Business Support
- Provide hands-on on-site IT support at multiple Sheffield locations
- Deliver remote support to European sites and users
- Support IT aspects of office moves, new starters and equipment refreshes
- Assist with asset management and documentation
- Process, Security & Learning
- Follow ITIL-aligned processes for incident, request and change management
- Adhere to IT security policies and best practices
- Maintain clear documentation and contribute to knowledge base articles
- Actively develop technical skills through on-the-job learning and training
About You
Knowledge and Experience
- IT-related qualification or ongoing study (e.g. CompTIA, Microsoft, IT apprenticeship) desirable but not essential
- Equivalent hands-on experience will be considered
- Some experience in an IT support role, placement, apprenticeship, or service desk environment
- Basic understanding of:
- Windows operating systems
- Microsoft 365
- General IT troubleshooting concepts
- Strong customer service and communication skills
- Willingness to learn and take ownership of issues
- Awareness or working knowledge of ITIL principles (Incident, Request, Change)
- Experience interacting with managed service providers (MSPs)
- Exposure to Active Directory, endpoint management, or networking fundamentals
- Previous experience in a manufacturing, engineering, or multi-site environment
Skills and Abilities
- Enthusiastic and keen to build an IT career
- Methodical approach to troubleshooting
- Comfortable supporting non-technical users
- Reliable, organised and able to follow defined processes
- Team-oriented with a positive attitude
What We Offer
The opportunity to work with cutting-edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that’s actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement. A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including:
- Buy as you earn (BAYE) share scheme
- Birthday holiday
- Holiday Purchase
- Cycle to work scheme
- Lifestyle Discounts
- Employee Assistance Programme
- Health Cash Plan
- Eye Care
- Gym Scheme
- Life assurance
- EV Car Leasing
- Enhanced Parental Leave
- Motor Save Scheme
- Tech Save Scheme
Our onsite parking includes free electric car charging points. We know your career is important to you, it’s important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you. Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.
1st-2nd Line IT Support Engineer in Sheffield employer: ITM Power PLC
ITM Power is an exceptional employer, offering a vibrant work culture that prioritises safety, integrity, and continuous improvement. As a leader in the green hydrogen industry, employees have the unique opportunity to work with cutting-edge technology while contributing to global climate solutions. With a strong focus on employee growth, competitive benefits, and a commitment to diversity and inclusion, ITM Power provides a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st-2nd Line IT Support Engineer in Sheffield
✨Tip Number 1
Get to know the company! Research ITM Power and their green hydrogen mission. When you understand their values and goals, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows 11 or Microsoft 365. Being ready to demonstrate your problem-solving skills can really impress the hiring team.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested and helps us keep track of your application. Plus, it’s the best way to ensure your CV lands in the right hands.
We think you need these skills to ace 1st-2nd Line IT Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st-2nd Line IT Support Engineer role. Highlight relevant experience, especially in IT support and customer service, and don’t forget to mention any hands-on experience with Windows 11 and Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for clean energy and how your skills align with our mission at ITM Power. Keep it concise but impactful, showing us why you’re the perfect fit.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a multi-site environment like ours.
Apply Directly Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at ITM Power PLC
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and general IT troubleshooting concepts. Familiarise yourself with common issues users face and how to resolve them, as this will show your hands-on experience and readiness for the role.
✨Understand ITIL Principles
Since the role involves following ITIL-aligned processes, it’s a good idea to have a basic understanding of incident, request, and change management. This will help you demonstrate that you can work effectively within their structured environment.
✨Show Your Customer Service Skills
As a 1st-2nd Line IT Support Engineer, you'll be the first point of contact for users. Highlight your strong communication skills and willingness to help non-technical users. Share examples of how you've successfully resolved issues in the past.
✨Ask Insightful Questions
Prepare some thoughtful questions about ITM Power's projects and their approach to green hydrogen technology. This shows your genuine interest in the company and the role, and it can help you stand out from other candidates.
