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For Companies At a Glance
- Tasks: Help customers via phone, chat, and email while ensuring a positive experience.
- Company: Join ProPivotal Staffing, a leading staffing firm with a focus on inclusivity.
- Benefits: Earn £13-15/hr, enjoy annual bonuses, and flexible remote work options.
- Why this job: Make a difference in customer experiences while working in a supportive environment.
- Qualifications: Fluent in English and German with at least 6 months of customer service experience.
- Other info: Great career growth opportunities and a chance to help others find their dream jobs.
The predicted salary is between 13 - 15 £ per hour.
Why work for us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
What You’ll Do:
- Address customer inquiries through phone, chat, and email, prioritising a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call centre environment
- Proficiency with typing, phone, and computer navigation
- Flexibility to work varying shifts, including weekends and public holidays
Customer Service Associate (Bi-Lingual English/German) at ProPivotal Staffing United Kingdom employer: Itlearn360
Contact Detail:
Itlearn360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (Bi-Lingual English/German) at ProPivotal Staffing United Kingdom
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at ProPivotal. A personal connection can really give you an edge in landing that Customer Service Associate role.
✨Tip Number 2
Practice makes perfect! Brush up on your English and German language skills, especially in customer service scenarios. Role-playing common customer interactions can help you feel more confident during the interview.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common customer service software tools. Being able to demonstrate your proficiency can set you apart from other candidates when applying through our website.
✨Tip Number 4
Be ready for anything! Prepare for a variety of interview questions, especially around handling difficult customers. Show us how you can keep a cool head and maintain a positive experience, which is key for the role.
We think you need these skills to ace Customer Service Associate (Bi-Lingual English/German) at ProPivotal Staffing United Kingdom
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bi-lingual, make sure to highlight your English and German skills in your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: We want to see how your previous customer service experience fits with what we do. Be specific about your past roles and how they relate to addressing customer inquiries and managing escalated issues.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we’re after. Use a warm tone while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Itlearn360
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure you practice speaking, reading, and writing in both languages. Consider preparing answers to common interview questions in both languages to demonstrate your proficiency.
✨Know the Company Inside Out
Research ProPivotal Staffing thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past customer service experience where you handled difficult situations or provided exceptional service. Be ready to discuss these scenarios during the interview to showcase your problem-solving skills and customer-first approach.
✨Showcase Your Tech Savviness
Familiarise yourself with common software tools used in customer service. If you have experience with specific tools mentioned in the job description, be sure to highlight that. Demonstrating your comfort with technology can set you apart from other candidates.
