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- Tasks: Provide top-notch technical support and troubleshoot hardware, software, and network issues.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work culture, and opportunities for continuous learning.
- Why this job: Make a real impact by helping clients navigate their digital transformation journey.
- Qualifications: Strong analytical skills and excellent communication abilities are essential.
- Other info: Dynamic environment with a focus on innovation and career growth.
The predicted salary is between 28800 - 48000 £ per year.
Today, the corporate landscape is dynamic and the world ahead is full of possibilities. None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role: As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in defining the problem, proposing and refining the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required:
- Respond to user requests for technical assistance via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain laptop computers and perform troubleshooting in case of issues.
- Manage user accounts, permissions, and access rights in appropriate systems.
- Support and maintain Windows operating systems and mobile devices.
- Monitor and maintain IT assets like laptops, mobile phones and software licenses.
- Document technical issues and solutions for future reference.
- Assist in IT projects such as system upgrades, migrations, and deployments.
- Ensure compliance with IT policies and security standards.
- Provide training and guidance to users on IT tools and best practices.
- Collaborate with cybersecurity teams to ensure endpoint protection and data security.
- Ability to interact with VIP users and support them so that their requirements are met.
Personal: Besides the professional qualifications of the candidates, we place great importance in various forms of personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Desktop Support Consultant in England employer: ITL UK
Contact Detail:
ITL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at events. We all know someone who knows someone, and a personal recommendation can make all the difference in landing that Desktop Support Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions. We suggest you role-play with a friend or even in front of the mirror. The more comfortable you are, the better you'll showcase your skills and experience!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to see how you think on your feet and handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Consultant role. Highlight relevant experience, especially in diagnosing and resolving technical issues, and don’t forget to mention any specific tools or systems you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with what Infosys is looking for. Be sure to mention your customer orientation and communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. This will demonstrate your analytical skills and initiative, which are key for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at ITL UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to hardware, software, and network issues. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Communication Skills
Since you'll be interacting with users, including VIPs, it's crucial to demonstrate your excellent verbal and written communication skills. Practice explaining complex technical concepts in simple terms, as this will highlight your ability to connect with clients and colleagues alike.
✨Emphasise Your Customer Orientation
Infosys values high customer orientation, so be ready to share examples of how you've gone above and beyond to meet user needs. Think of situations where you provided exceptional support or training, and how that positively impacted the user experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview. Prepare by thinking through common IT issues and how you would handle them. This will not only showcase your analytical skills but also your initiative and flexibility in problem-solving.
