At a Glance
- Tasks: Support customer service and office operations while gaining valuable experience.
- Company: Join a well-established company with a strong reputation in the community.
- Benefits: Earn while you learn with competitive apprenticeship pay and training opportunities.
- Other info: 12-month apprenticeship with potential for future career growth.
- Why this job: Kickstart your career in a supportive environment and develop essential skills.
- Qualifications: No prior experience needed, just a passion for customer service and learning.
The predicted salary is between 20885 - 20885 £ per year.
Posting date: 21 May 2026
Salary: £20,885 per year
Hours: Full time
Closing date: 20 June 2026
Location: ITL Northeast Limited, Biz space Business Centre, William Street, Felling, Gateshead NE10 0JP
Remote working: On-site only
Company: ITL Northeast Ltd
Job type: Apprenticeship
Job reference: APPADMIN
Summary: ITL Northeast is a long established and successful company, based in Gateshead. We supply interpreters to various councils and private sector companies. We require a Customer Service or Business Admin apprentice to train up to NVQ Level 2. The payment is the current apprenticeship payment of £10.71 per hour. This position is for 12 months.
Apprenticeship Admin: Customer Service & Office (12-Month) in Gateshead employer: ITL Northeast Ltd
ITL Northeast Ltd is an excellent employer that values the growth and development of its apprentices, offering a supportive work culture where you can gain hands-on experience in customer service and business administration. Located in the vibrant Biz Space Business Centre in Gateshead, employees benefit from a collaborative environment and the opportunity to achieve an NVQ Level 2 qualification while working alongside experienced professionals in the interpreting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship Admin: Customer Service & Office (12-Month) in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at ITL Northeast. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what they do and how you can contribute as an apprentice. This will show them you're genuinely interested and ready to jump in!
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to express yourself clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Apprenticeship Admin: Customer Service & Office (12-Month) in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the apprenticeship role. Highlight any relevant experience or skills that match what we're looking for in customer service and office admin.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team at ITL Northeast.
Showcase Your Skills:Don’t forget to showcase your skills in communication and organisation. These are key for the role, so give us examples of how you've used them in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ITL Northeast Ltd
✨Know Your Stuff
Before the interview, make sure you understand what ITL Northeast does and the role of a Customer Service & Office Apprentice. Familiarise yourself with their services, especially how they supply interpreters to councils and private companies. This will show your genuine interest in the company and the position.
✨Dress the Part
Even though it’s an apprenticeship, first impressions matter! Dress smartly and professionally for the interview. It doesn’t have to be a full suit, but looking tidy and presentable will help you feel more confident and show that you take the opportunity seriously.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about the training process, what a typical day looks like, or how success is measured in the role. It shows that you’re engaged and thinking about how you can fit into the team.
✨Practice Makes Perfect
Run through some common interview questions with a friend or family member. Think about your experiences and how they relate to customer service and administration. Practising your answers will help you articulate your thoughts clearly during the actual interview.
