Internal Account Co-ordinator in Leicester

About Us

ITL is a global provider of apparel label solutions, supporting clothing brands, retailers and manufacturers all around the world with a comprehensive range of products and services aimed at optimising brand identity and supply chain performance. With over 35 years of experience, we have an established track record of supporting many of the best-known names in our industry. In addition to sales and marketing offices in New York, Toronto, Cape Town and the UK, we also own widespread manufacturing operations in many of today’s global garment manufacturing hotspots, employing around 2500 people and working with over 3000 customers worldwide.

Our Approach:

Here at ITL, we never think a label is just a label. Whether it’s helping a customer enhance their brand or provide information about their products, we know that our labels are quite often the first point of contact between brand and consumer. With a strong focus on execution and providing technical expertise throughout the process, we believe in creating long-term partnerships with our customers, fostered on trust and reliability, and our ethos of ‘Your label is your brand…Put it in safe hands.’ As we continue to expand, we are committed to maintaining our agile, customer-centric focus and investing in our people to ensure that the beliefs and ethos that make ITL great continue to be at the heart of what we do.

The Role

Working alongside our External Account Management team, you will be responsible for managing all day-to-day customer activities, including maintaining and supporting our existing programs and processes, and ensuring that any new briefs and projects are successfully supported through our business from enquiry to execution. More specifically, this will include product development, sampling (developing, checking, presenting, tracking), product setup on internal systems and general account administration. Internally based at our modern offices in Castle Donington, this is very much a process-driven and hands-on role with a lot of direct interaction with customers and internal colleagues from other ITL sites around the world. It is a wide and varied role in a fast-paced environment where excellent time and priority management is key, along with a keen attention to detail and a clear and concise communication style.

You will need to form an in-depth understanding of your customers' priorities and to develop close relationships with them, empathising with their challenges and focusing on delivering first-class service and support. From time to time, there will be a need to visit customers directly and occasionally deputise for the Account Management team at meetings during holidays, etc.

What we are looking for:

• Experience of successful internal customer management in a business to business environment.
• Experience of successful project management against tight deadlines.
• Excellent verbal and written communication skills.
• Able to manage a varied workload and prioritise effectively and consistently.
• Ready to take ownership of the role and its varying responsibilities.
• Ready to consider solutions that ensure successful resolution and maintained customer engagement.
• A desire to make a contribution and be an integral member of a successful team.
• Proficient on Microsoft Office Word and Excel.
• Comfortable with learning new often bespoke software systems.

Desirable:

• Currently working in a similar role or with experience of what this role entails from a retailer or garment manufacturer perspective.
• An underlying knowledge of our products or experience of supplying into a similar environment.
• A creative flair with an interest in fashion/apparel retail.

In return, we offer:

• 22 days leave plus bank holidays.
• Hybrid working (3 office days per week).
• Recognition and Reward Program.
• Life Assurance.
• Access to a comprehensive EAP.
• Early Friday finish.
• Security of working in a successful, growing, global organisation.
• The opportunity to make a contribution in a team where your opinion counts and your hard work is recognised.

If you are interested in applying, please send a copy of your CV with a covering letter to our HR department at the following e-mail address -