At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a vibrant venue.
- Company: Sloans, Glasgow's oldest bar and restaurant, known for its unique atmosphere.
- Benefits: Competitive salary, tips, free meals, discounts, and private medical insurance.
- Other info: Great opportunities for career growth and a fun work environment.
- Why this job: Join a historic venue and shape memorable experiences for guests every day.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Assistant Venue Manager – Sloans – Full Time (approx. 45 Hours p/w)
We believe life is about the experience and we have great benefits in place to make sure the experience starts with you:
- £34k - £36k, depending on experience + approx. £5k in tips, there is also the potential to earn bi-annual bonus'
- 100% of service charge goes to the team
- Free meal and unlimited non-alcoholic drinks on shift
- 50% off food and drink across itison venues with friends and family
- Private medical insurance
- Employee Assistance Programme to look after your mental wellbeing
- Complimentary tickets to itison major events
- 15% off at itison. com
- Taxi contribution for anyone working past 1am
- Enhanced Maternity & Paternity
- Team Incentives including Employee of the Month
- Two fully paid socials a year
- Fully funded external training courses
- Great work/life balance with a rota that can suit varied shift patterns
- Great opportunities to develop and progress
About the Role
As Assistant Venue Manager, you’ll lead the team to deliver consistently excellent customer service & experiences, across a varied offering, from day-to-day bistro and bar service, outdoor dining to 100-cover weddings, private dinners, and large-scale functions and internal events.
This is a hands-on leadership role where you’ll be responsible for one of Glasgow’s most unique venues, loved by locals and tourists alike, with a full programme of events and a high volume of sales.
You will support the Venue Manager to
- Oversee the day-to-day venue operation across multiple service areas, leading from the front to deliver high-quality customer service, food and drink during busy services, weddings, events and private dining.
- Manage a complex, high-volume operation, balancing the demands of the bar and bistro, outdoor spaces and large functions while maintaining consistency and standards.
- Maintain exceptional organisation, with a strong focus on preparation, planning and forward-thinking to ensure seamless operations.
- Train, coach and develop your team, building a positive, high-performing venue culture.
- Demonstrate effective cost management showing a solid understanding of budgets, KPI’s and creating rotas whilst managing team cost.
- Take responsibility for training the team & maintaining the high standards that are in place
- Display a strong knowledge of compliance management such as licensing, risk assessments and health & safety procedures.
- About the Venue
Our city's oldest bar & restaurant set over three stunning floors; a sold-out ceilidh every Friday night, weddings booked in to our Grand Ballroom through till 2028, an amazing weekly in-house event programme complete with cinema night, our own macaroni appreciation club (SMAC!) and a beautiful outdoor heated courtyard; Sloans has been at the centre of Glasgow life since 1797.
Loved by locals and tourists for centuries and with a refurbishment and new concept launching for the First Floor, Sloans is busier than ever and continuing to grow.
We’re looking for an Assistant Venue Manager that is ready to rise to the challenge and help shape what comes next.
This role would suit someone in an existing AGM role, looking for an exciting change, or a strong/experienced Restaurant/Bar Manager looking for their next step up.
About You
At Sloans, our mission is to create memorable experiences for every guest and we’re looking for an Assistant Venue Manager who shares that passion and thrives in a dynamic, high-volume environment where no two days are the same.
We are looking for someone who
- Is up for a challenge and ready to hit the ground running
- Is confident delivering consistent, high-quality customer service in a high-volume environment, including 100-cover weddings, private dinners, and large-scale functions.
- Leads by example, communicates clearly and builds strong relationships within their team.
- Is reliable, hardworking and flexible, with a practical, hands-on approach to venue leadership.
- Has a mature and caring approach to team management but has a no-nonsense approach to dealing with issues.
- Pays close attention to detail and is comfortable following processes and paperwork, from rotas, to ordering and KPI management. Full training on systems will be provided.
- About the Process
If you think this sounds like the right role for you, then we would love for you to apply. If we like your application, we will be in touch to arrange an interview with you.
Assistant Venue Manager in Glasgow employer: itison
At Sloans, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With competitive salaries, generous benefits including private medical insurance and fully funded training courses, we ensure our employees thrive both professionally and personally. Located in the heart of Glasgow, our historic venue provides a unique opportunity to be part of a beloved establishment, where every day brings new challenges and the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Venue Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like itison. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to itison
Don't be shy about reaching out to itison directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Venue Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about itison and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at itison
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
