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- Tasks: Lead a passionate team to deliver exceptional service at a vibrant venue.
- Company: Brel, a stunning venue in the heart of the West End.
- Benefits: Earn £14.13p/h plus service charge, free meals, and discounts for friends and family.
- Other info: Great opportunities for career development and fun team socials.
- Why this job: Join a dynamic team and create unforgettable experiences for customers.
- Qualifications: 1 year of supervisory experience in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We believe life is about the experience and we have great benefits in place to make sure the experience starts with you:
- £14.13p/h + approx £2.50 service charge p/h (100% of service charge goes to the team)
- Free meal and unlimited non-alcoholic drinks on shift
- 50% off food and drink across itison venues with friends and family
- Employee Assistance Programme to look after your mental wellbeing
- Complimentary tickets to itison major events
- 15% Taxi contribution for anyone working past 1am
- Team Incentives including Employee of the Month
- Two fully paid socials a year
- Fully funded external training courses
- Great opportunities to develop and progress
About the Role
At itison venues, our main mission is to bring great experiences to all of our customers and we are looking for people who are just as passionate about doing this as we are! You’ll support the GM & AGM to lead the team to deliver the best service possible to our customers on the bar, the floor and at all of our incredible events! As Duty Manager, you will assist the Management Team in running the day-to-day operations of the venue including opening/closing procedures & working with the kitchen to ensure the smooth running of service. You’ll be led by an experienced management team alongside a team of passionate and confident individuals, made up of team members on the floor & behind the bar.
About the Venue
A magical garden (voted the UK's best!), a fully heated indoor and outdoor restaurant, a beautifully converted stables bar, and fantastic outside patio and hill. Brel is one of the city's most beautiful venues located in the West End's Ashton Lane. With a year-round event programme, a famed food and drink line up of moules frites & fondues, Belgian beers and Scottish gin's, fire pits and Ashton Lane festivals, Brel's offering is loved by locals and tourists.
About You
If you are looking for variety and love being busy – you’re in the right place! We are looking for people who have a genuine passion for food & drink and giving the best service to our customers. We are looking for someone who has a minimum of 1 year supervisory/duty manager experience in a similar high volume, fast paced venue! There is lots going on at Brel, therefore we need someone who has excellent organisation skills and the ability to prioritise well. You will have a positive, can-do attitude, excellent communication skills and enjoy working as part of a team.
About the Process
If you think this sounds like the right role for you, then we would love for you to apply. If we like your application, we will be in touch to arrange an interview with you.
Duty Manager employer: itison Limited
Contact Detail:
itison Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Brel and soak in the atmosphere. This will help you speak confidently about what makes it special and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the team culture and what the management really values, which can be a game-changer during your interview.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you’ve handled busy shifts or resolved customer complaints. This will demonstrate your ability to thrive in a fast-paced environment like Brel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for food and drink in your application! Share any relevant experiences that highlight your love for delivering great service, as this is what we value most at Brel.
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any specific achievements in fast-paced environments to catch our eye!
Craft a Personal Cover Letter: A personalised cover letter can really set you apart. Tell us why you want to join our team at Brel and how you can contribute to creating amazing experiences for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at itison Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Brel thoroughly. Familiarise yourself with their menu, events, and what makes them unique. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of delivering great experiences.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, which is crucial in a busy venue.
✨Demonstrate Your Passion for Food & Drink
Brel is all about great food and drink experiences, so let your passion shine through during the interview. Share your favourite dishes or drinks from their menu and explain why you love them. This will help you connect with the interviewers and show that you're a good fit for their culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows that you're not just interested in the role, but also in being part of their community and contributing to their success.