At a Glance
- Tasks: Support customers and sales with order processing and administration tasks.
- Company: Join a fast-growing IT reseller delivering top-notch hardware and software solutions.
- Benefits: Enjoy a friendly work environment, training opportunities, and modern office amenities.
- Other info: Entry-level position with full-time hours in Harrogate.
- Why this job: Be a vital part of a dynamic team while enhancing your customer service skills.
- Qualifications: Previous customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 28800 - 42000 £ per year.
3 days ago Be among the first 25 applicants
Job Title: Customer Service / Sales Administrator
Location: Harrogate, Office Based
Salary: Competitive, based on experience
Job Type: Full-Time, Permanent
About Us:
We are a dynamic and fast-growing IT reseller company, providing cutting-edge hardware, software, and support services to businesses across the UK. Our mission is to deliver top-quality IT solutions with exceptional customer care. As part of our continued growth, we are looking for an enthusiastic and detail-oriented Customer Service / Sales Administrator to join our team.
Role Overview:
As a key point of contact for our customers and sales team, you will play a vital role in ensuring smooth day-to-day operations. You’ll handle sales support tasks, order processing, and general administration, all while delivering outstanding service with a proactive, can-do attitude.
Key Responsibilities:
- Respond to customer queries via phone and email in a timely and professional manner.
- Answer incoming calls and transfer to the appropriate team members.
- Process sales orders, quotes, and invoices using our ERP system.
- Send order and delivery tracking details to customers
- Provide administrative support to the sales team.
- Liaise with suppliers and logistics partners to track and coordinate deliveries.
- Maintain accurate customer records and documentation.
- Support the team with ad hoc tasks as needed.
What We’re Looking For:
- Previous experience in a customer service or sales support role (IT industry preferred but not essential)
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Confident using Microsoft Office and CRM/ERP systems
- Ability to multitask and thrive in a fast-paced environment
- A team player with a positive attitude and willingness to learn
What We Offer:
- A friendly and collaborative working environment
- Opportunities for training and career development
- Modern office with on-site amenities
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-timeIndustries
Computer Hardware Manufacturing
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#J-18808-LjbffrCustomer Service Representative in Harrogate employer: ITinStock Ltd
At ITinStock Ltd, we pride ourselves on being a dynamic and fast-growing IT reseller that values exceptional customer care and employee development. Our Harrogate office offers a friendly and collaborative work environment, complete with modern amenities and ample opportunities for training and career advancement, making it an ideal place for those looking to grow in the IT industry while contributing to our mission of delivering top-quality solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITinStock Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITinStock Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITinStock Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ITinStock Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITinStock Ltd!
How to prepare for a job interview at ITinStock Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
