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For Companies At a Glance
- Tasks: Support customers post-launch and ensure satisfaction with UMAX functionalities.
- Company: Join Itineris, a company dedicated to empowering energy and water utilities.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values innovation and quality.
- Why this job: Make a real impact by enhancing customer experiences in the utilities sector.
- Qualifications: Experience with ERP systems, strong analytical skills, and a customer-focused mindset.
The predicted salary is between 50000 - 65000 £ per year.
There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
The Service Delivery Team provides functional support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities.
As a Functional Consultant, you are part of a team that provides support on all UMAX functionalities to our European customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins.
- ERP experience is a must
- MS Dynamics AX / D365 experience is a strong asset
- Understanding of ITIL / Application Management concepts is a plus
- Experience supporting utilities or billing processes is a plus
- Strong customer focus, quality driven and proactive
- Client facing experience
- In-depth analytical and problem-solving skills
- Quick learner – and eager to learn
- Result-oriented and responsible (= takes ownership)
- Experience working with ticketing tools (e.g. ServiceNow, TOPdesk, Jira)
- Team player with a flexible attitude
- Clear, proactive communication
- Fluent in English, with excellent oral skills
Senior Functional Consultant (Service Delivery) employer: Itineris
Contact Detail:
Itineris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Functional Consultant (Service Delivery)
✨Tip Number 1
Network like a pro! Reach out to current employees at Itineris on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Service Delivery Team.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of MS Dynamics AX / D365. Be ready to discuss how your previous experience aligns with the needs of the role, especially around application management and customer support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles, particularly in client-facing situations. This will demonstrate your analytical abilities and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Itineris.
We think you need these skills to ace Senior Functional Consultant (Service Delivery)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your ERP experience, especially with MS Dynamics AX / D365, and any relevant customer support roles you've had.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Functional Consultant role. Share specific examples of how you've successfully supported clients and improved their satisfaction with software solutions.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your analytical and problem-solving abilities. Mention any past experiences where you tackled challenges head-on, especially in a client-facing environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Itineris
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Dynamics AX / D365 and ITIL concepts. Be ready to discuss how your experience aligns with the role, especially in relation to application management and support. This will show that you're not just a good fit, but that you understand the technical side of things.
✨Showcase Your Customer Focus
Since this role is all about client interaction, prepare examples that highlight your strong customer focus. Think of times when you've gone above and beyond to ensure client satisfaction or resolved issues proactively. This will demonstrate your commitment to delivering quality service.
✨Be a Problem Solver
The ability to analyse and solve problems is key for a Functional Consultant. Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communicate Clearly
Practice your communication skills before the interview. Since you'll be working closely with clients, being able to convey complex information in a clear and concise manner is crucial. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and articulate.