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- Tasks: Support customers with UMAX software, ensuring satisfaction and effective service delivery.
- Company: Join Itineris, a dynamic company empowering utilities with innovative software solutions.
- Benefits: Competitive salary, career development, and a fun, welcoming team environment.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the energy and water sectors while growing your skills.
- Qualifications: Experience in functional support roles and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
The Service Delivery Team provides functional support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities.
As a Functional Consultant, you are part of a team that provides support on all UMAX functionalities to our European customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional expert. UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
As our Functional Consultant, you…
- Are a part of the Service Delivery team and work closely together with functional domain leads and functional/technical consultants to ensure high quality delivery.
- Adhere to a professional and successful service delivery approach towards the customers.
- Take full functional ownership of assigned incidents and changes, including:
- SLA adherence and prioritization
- Functional analysis and root cause investigation
- Functional design and clear guidance to technical consultants
- Functional testing and validation of solutions
- Escalation management when needed
Our ideal candidate…
- Bachelor’s or master’s degree in IT, Engineering, Business, or equivalent experience
- Strong interest in functional business processes
- At least several years previous experience in a Functional (Support) role
- Experience with business applications; ERP experience is a must
- MS Dynamics AX / D365 experience is a strong asset.
- Understanding of ITIL / Application Management concepts is a plus
- Experience supporting utilities or billing processes is a plus
- Strong customer focus, is quality driven and proactive
- Client facing experience
- In-depth analytical and problem-solving skills
- Quick learner –and eager to learn
- Result-oriented and responsible (= takes ownership)
- Experience working with ticketing tools (e.g. ServiceNow, TOPdesk, Jira)
- Team player with a flexible attitude
- Clear, proactive communication
- Fluent in English, with excellent oral & written communication skills
We offer you…
- A warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease.
- The possibility to gain valuable experience in a fast-changing technological market.
- In-depth initial training, long term career development and personal growth.
- An attractive & competitive compensation & benefits package
- And… a lot of fun moments!
Senior Functional Consultant (Service Delivery) in Reading employer: Itineris
Contact Detail:
Itineris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Functional Consultant (Service Delivery) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, like UMAX, and think about how your skills can contribute to their mission. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. We believe that the more you practice, the more confident you’ll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend applying through our website to keep everything streamlined and easy for you.
We think you need these skills to ace Senior Functional Consultant (Service Delivery) in Reading
Some tips for your application 🫡
Show Your Passion for Functional Consulting: When writing your application, let us see your enthusiasm for functional consulting and how it aligns with our mission. Share specific examples of how you've supported clients in the past and how you can bring that experience to our Service Delivery Team.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role of Senior Functional Consultant. Highlight your experience with business applications, especially MS Dynamics AX/D365, and any relevant projects that showcase your problem-solving skills and customer focus.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Itineris
✨Know Your UMAX Inside Out
Before the interview, make sure you familiarise yourself with the UMAX application and its functionalities. Understand how it automates business processes for energy and water utilities. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since the role involves a strong customer focus, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your proactive approach and how you ensure customer satisfaction, as this aligns perfectly with the company's mission.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled complex problems, especially in a functional support role. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to take ownership of incidents.
✨Prepare for Team Dynamics
As a team player, it's crucial to convey your collaborative spirit. Think of examples where you've worked closely with others, particularly in a service delivery context. Emphasise your flexibility and communication skills, as these are key to thriving in a team-oriented environment.