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- Tasks: Join a project team to implement the UMAX solution for utilities, ensuring quality and customer satisfaction.
- Company: We specialise in ERP solutions, enhancing operational performance and customer experience for utility companies.
- Benefits: Enjoy competitive salary, work-life balance, training, and a fun, supportive work environment.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the utility sector.
- Qualifications: 4-7 years as a Functional Consultant with strong analytical skills and experience in Billing processes.
- Other info: Willingness to travel to client sites is required; Microsoft Dynamics 365 experience is a plus.
The predicted salary is between 43200 - 72000 £ per year.
You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain.
UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.
As our Functional Consultant, you:
- are the link between Business and IT
- manage customer expectations, and translate Business & Functional requirements into application solutions
- attend workshops & meetings with the customer onsite
- follow up on testing and guarantee quality of the solution
- contribute to the further evolution of the Itineris standard UMAX solution
- take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
- collaborate closely with the Project Manager and Service Delivery Consultants
- participate in the project progress meetings and proactively identify risk areas
- apply your expertise to deliver high quality consulting services to new and existing customers
- continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues
Our ideal candidate:
- has strong analytical skills (master’s degree or equivalent through experience)
- experience with Billing processes is a MUST
- has at least 4-7 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
- is expert in identifying business requirements and has an excellent understanding of customers’ business processes
- experience with Microsoft Dynamics 365 is a 'plus'
- has excellent oral and written communications skills
- is willing to travel - depending on the project implementation phase - to the client (Reading area)
- is a dynamic team player with true problem-solving mentality
- is hands-on, likes to take initiatives and is driven by quality
- is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments
We offer you:
- a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
- to gain valuable experience in a fast-changing technological market
- in-depth initial training, long term career development and personal growth
- an attractive & competitive salary with fringe benefits
- an excellent work-life balance and… a lot of ‘fun’ moments!
Functional Consultant Billing employer: Itineris
Contact Detail:
Itineris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant Billing
✨Tip Number 1
Familiarise yourself with the UMAX solution and its modules. Understanding how CRM, billing, invoicing, and other components work together will give you an edge in discussions during interviews and help you demonstrate your expertise in ERP implementations.
✨Tip Number 2
Network with professionals in the utilities sector, especially those who have experience with ERP/CRM projects. Engaging with industry peers can provide insights into current trends and challenges, which you can leverage to showcase your knowledge during the application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed customer expectations and translated business requirements into effective solutions. This will highlight your problem-solving skills and customer-oriented approach, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest developments in Microsoft Dynamics 365, as familiarity with this platform is a plus. Being able to speak confidently about how it integrates with billing processes will set you apart from other candidates.
We think you need these skills to ace Functional Consultant Billing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant ERP implementation experience, particularly in the Billing domain. Use specific examples that demonstrate your analytical skills and problem-solving mentality.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your experience aligns with the job requirements, especially your familiarity with UMAX solutions and Microsoft Dynamics 365.
Showcase Communication Skills: Since excellent oral and written communication skills are essential, consider including a brief example of a successful project where you effectively managed customer expectations and translated business requirements into solutions.
Highlight Team Collaboration: Emphasise your experience working in teams, particularly in complex ERP/CRM project implementations. Mention any specific roles you've played in project meetings or workshops to illustrate your collaborative approach.
How to prepare for a job interview at Itineris
✨Showcase Your ERP Experience
Make sure to highlight your relevant ERP implementation experience, especially within the Billing domain. Be prepared to discuss specific projects you've worked on and how you contributed to their success.
✨Understand UMAX and Its Benefits
Familiarise yourself with the UMAX solution and its modules. Understanding how it integrates CRM, billing, and other functionalities will help you articulate how you can add value to the team and the customers.
✨Demonstrate Analytical Skills
Prepare examples that showcase your strong analytical skills. Discuss how you've identified business requirements in past roles and how those insights led to successful project outcomes.
✨Emphasise Communication and Teamwork
Since the role involves collaboration with various stakeholders, be ready to share experiences where your communication skills made a difference. Highlight your ability to work as part of a team and manage customer expectations effectively.
