Business Consultant - Software Implementation - Up

There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

Function:

The Business Consultant will work for the customer, and the Itineris project and service delivery teams and will be responsible for the successful implementation of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective. The Business Consultant will focus on providing relevant business and market guidance to our application consultants and will support mediation decisions with the customer Business.

The role is based in Ghent (Sint-Denijs-Westrem), UK or EIR and requires experience of the market in Ireland, both ROI and NIE, and ERP implementation experience is a plus.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

As our Business Consultant with market experience (EIR), you:

• Are the link between Business and IT as a business focused analyst.
• Manage customer expectations, and support the functional experts ensuring Business needs are properly translated into Functional requirements.
• Attend workshops & meetings with the customer onsite.
• Provide feedback to product development, sales and marketing.
• Contribute to the further evolution of the Itineris standard UMAX solution to go to market.
• Collaborate closely and develop strong relationships with clients, sales, pre-sales, product and project delivery.
• Participate in the project progress meetings and proactively identify risk areas.
• Apply your expertise to deliver high quality consulting services to new and existing customers.
• Work with the Itineris consultants in upskilling inline with industry best practices and understand best practices for the energy market in Ireland (ROI & NIE).
• Continuously develop and extend your knowledge within the Utility market (more specific the market in Ireland, ROI & NIE), and transfer knowledge to other colleagues.

What you bring:

• Strong analytical skills (master’s degree or equivalent through experience).
• In-depth knowledge of the energy market of Ireland.
• At least +5 years’ experience as a Business/Functional Consultant preferable for large, complex ERP/CRM project implementations.
• Expert in identifying business requirements and has an excellent understanding of customers’ business processes.
• Skilled in Business Process management.
• Excellent Stakeholder Management.
• Excellent oral and written communications skills in English with Dutch as a plus.
• Willing to travel - depending on the project implementation phase - to the client.
• A dynamic team player with a true problem-solving mentality.
• Hands-on, likes to take initiatives and driven by quality.
• 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments.

What we offer:

• A fast-growing and international environment with offices in Ghent, London and Atlanta.
• Working with future-ready water and energy companies and building valuable utility expertise.
• Internal mobility, developing your career through various educational programs and growth paths.
• An entrepreneurial mindset where you have a direct impact on our growth journey.
• An open environment where we understand the importance of taking a break to recharge and achieve the best results.
• Onboarding, learning and buddy programs.
• Flexible options for hybrid working so you can work in a way that suits you best.
• Competitive perks & benefits.
• A lot of fun moments with an eye for sports, celebration and wellbeing.